I do not receive lives

JustPlaying

Hi @MsKatie when your lives are full (5) when you click on the top left heart you should be asked if you want to send lives to all friends.  When your friends ask for lives a pink envelope should appear near the bottom left as in picture above

MsKatie

Thank you so much. When logged in this morning I noticed it! Love this game!

Scouser

• I have been having the same issue.  In all my other 3 Candy Crush games, I always both send and receive lives every time I play, and lots of other times during play  I always receive lives back but have not had ONE SINGLE LIFE gifted back to me. I've been thinking that this is odd.  Is there any reason?
  

MsKatie

Mine was  just the opposite...I recieved but could never send until today!

JustPlaying

QueenMia said:

Hi everyone and thanks for all the info!

Our Team is looking into it. I will update you as soon as possible.
In the meantime, please keep sharing some details with us in case you're experiencing any issue (Platform, App version, etc). 

Also, please note that lives work a bit differently in Candy Friends, so make sure you understand how it works - All info here.

Thanks a lot everyone, looking forward to more info 

Hi @Scoucer there has been no update yet on this issue.. sorry 

grandmother4

I really love this game, however when I receive 24 lives and only get to use 5, when are you going to let us have the lives our friends send us, very frustrating. It doesn't do us any good to add friends when you don't let us use the lives they send us, what gives, very angry about this

JessicaReed

How do I add new friends to my game

JustPlaying

@JessicaReed Your Facebook friends that play the game with their Facebook account will appear  in your Friends list if you are logged in using a Facebook account. To add friends to your game you can add players as friends in Facebook. At this time you can not add friends using a King login.

grandmother4

once again I have received 21 lives and can only use 5, now I have 50 gold bars and can not use them, what gives, very dissapointed in the help

grandmother4

is this page for complaining only, or is someone going to address these issues, it looks like a gripe page, doesn't seem to be any response from the  top.

Imalittlemad

as explained Lives work differently on this game than on the other Candy Crush games. Though I don't agree with the way it works, that's how it goes for now. 

Also, Queen Mia has said they are currently trying to work on the issue of not receiving lives. It's a newish game there are bugs and they are working in them as fast as they can. yes it's frustrating but it takes time so please be patient 😊

JustPlaying

@grandmother4 in what way can you not use your gold bars?

QueenMia

Hello everyone, 

Our Team hasn't been able to reproduce the issue, therefore, it is taking time to investigate and try to understand/find out the root cause and fix it! However, rest assured we are working on it and taking it seriously. 

There will be a new release soon, so make sure you update your game. I will keep you posted as soon as possible. Until then, thanks for your patience and sorry again for the inconvenience.

QueenCharlene

Ok here is an with the lives I have been talking about but have been assured that the lives I send are being received by the recipients I am sending them to. Today I beg to differ, I was speaking to a friend who sent out several lives last night, prolly like 20 to many of her friends and she had asked me to check n see how many lives I had received n when I checked it had appeared I only got 2 that I could see! Now where did the others go n why does it allow her to go through the motions of sending em if indeed it is not happening at all? Which brings me to my issue, eveytime I play a level in CC Saga I hit the button to send lives see pic attached - see at the bottom it says send lives well I do this here as well as on the main page or where the map is as well! So I am thinking I am sending out at least 20+ lives per friend per day ..... please look 👀 into this n get back to me as soon as possible! I need to know for my own sanity! Plus I don’t want to be doing something for nothing.....

Regulus

The question is in the title. I play on a PC, maybe it's the reason why I can't...

Thanks.