The game does no longer connect to the internet

2

Answers

  • PopakiPopaki Posts: 12 ✭✭
    @QueenMia my id is 10114349284

    Apparently there is a mix-up with my email addresses because when I login to king.com two identical profiles appear. Messy situation! Sorry about that!
  • QueenMiaQueenMia Posts: 4,302 Community Manager
    No worries, @Popaki, that can happen sometimes! Thanks, I have added your boosters back now ;)
    As for your progress, I can add you back to 1529. The only thing is that you would lose your previous personal scores. 

    Let me know!

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  • NaiaNaia Posts: 27 ✭✭
    @QueenMia , Thank you for the Soda crush fix.  I am restored there.  I didn't use the @ symbol in my message for Farm Heroes so I'm not sure you got that one.  The boosters are not restored on Farm yet.  Here are the screen shots again.  I'm super bummed that the boosters couldn't be restored on Jelly....

  • NaiaNaia Posts: 27 ✭✭
    @QueenMia Just opened my Farm Heroes on my phone.  I saw the booster message from you but the numbers are way off.  It should be 839 Shovels, 1028 Tractors, 1017 Plus1's, and 743 Collector dogs.  Currently it is showing 10, 29, 18, and 1 respectively.  I'm not sure if those are someone else's numbers.  Can you please put my booster numbers in?  Very, very grateful for your help.  If you are able to attempt to restore Jelly again, that would be great too.  Many thanks!
  • NaiaNaia Posts: 27 ✭✭
     
    @QueenMia I'm not sure what is going on with my farm heroes.  I think you are trying to restore the boosters but they aren't coming up right.  Now it's almost like I have gotten half of each amount restored.... Like I now have 529 tractors instead of 1028.  Can you please take a look and see if the original amounts can be restored? 839 Shovels, 1028 Tractors, 1017 Plus1's, and 743 Collector dogs.  Thanks.  It's so close.  I'm almost back to where I was when everything got weird.  Thanks again for all your help.
  • NaiaNaia Posts: 27 ✭✭
    @QueenMia if you have a supervisor, they need to know that YOU ARE AWESOME!!  Thank you so much.  Happy Holidays!
  • PopakiPopaki Posts: 12 ✭✭
    @Naia You are SO right!!! Well said!!!
  • NaiaNaia Posts: 27 ✭✭
    @QueenMia My farm heroes crashed and I had to log back in and it's all messed up again....so frustrating.  Can you please restore again and I guess....I won't ever close out of the app?... I'm not sure why it keeps getting messed up.  Here are the screen shots again

  • NaiaNaia Posts: 27 ✭✭
    @QueenMia Sorry to report that your hard work got messed up.  And now it looks like whatever happen on my phone has synced with my facebook and overwritten that game as well.  If you would please set me up again back to my previous numbers, I would be very very grateful.  Also, Candy crush numbers are holding to what you set but something is off with the connection. The race comes and goes and resets each time I open the game. Jelly is doing similar, in that wake Otis appears with 35 hours to go and then disappears. Sometimes it reappears with my progress but then it's gone again.
  • QueenMiaQueenMia Posts: 4,302 Community Manager
    Hello @Naia - I'm sorry to hear! The re-install should have solved al your issues... I can indeed see 2 accounts with your email. The best is to disconnect the game from FB and log in again (With either FB or King.com account, as you prefer). Follow the steps here if you need. 

    Do that on all devices you're playing on. That should sync and align all your accounts and stop the inconstancy. Let me kow once you've done that and I'll add the boosters back again! (And thanks for the nice messages :) )


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    No account yet? Sign up here in 2 seconds!



    Candy Friends - Win Free boosters - Here
    Bubble Witch - Let us know what's your fav book and win 10 Gold bars - Here
    Bubble Witch - Give feedback to our Studio for a chance to win 10 Gold bars - Here

  • NaiaNaia Posts: 27 ✭✭
    @QueenMia Hope you had a nice weekend.  I think I am going to go away from facebook and use my Kingdom login.  My player name is Kingkat42 connected to my naiaohana email.  I've deleted facebook and farm heroes from my phone and reinstalled farm heroes and logged in via the kingdom.  Thanks again for working your magic.
  • QueenMiaQueenMia Posts: 4,302 Community Manager
    Hey @Naia - I had a great weekend, thank you! Waiting for the next one and the Xmas celebrations :) What about you? 
    Have you managed to get everything back and synced then? If not, please let me know your game ID so I make sure I add to the correct account (cause I can find 2 different ones) - Here's how to find it :) 
     
    Thanks!

    Welcome to the King Community!
    No account yet? Sign up here in 2 seconds!



    Candy Friends - Win Free boosters - Here
    Bubble Witch - Let us know what's your fav book and win 10 Gold bars - Here
    Bubble Witch - Give feedback to our Studio for a chance to win 10 Gold bars - Here

  • NaiaNaia Posts: 27 ✭✭
    @QueenMia - Sorry to report that it is not reset to what it was before.  It is still showing much, much lower numbers.  I guess I have two accounts because one is Facebook and one is Kingdom?.... I think I prefer Kingdom because I can set the profile name versus Facebook which displays my full name. 
  • NaiaNaia Posts: 27 ✭✭
    @QueenMia - Just clicked on your link.  My user id under the crown is 5637206195
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