cant access levels

erock

since last night's update i cannot open a level. i select a character and ir just says downloading in middle of screen.

mysticalmysty

Hi @erock Try to follow the instructions on this link https://community.king.com/en/candy-crush-friends-saga/discussion/177763/technical-issue-lost-your-progress-try-this-troubleshooting#latestsee if it help :)

Cat77

https://community.king.com/en/candy-crush-friends-saga/discussion/253785/cant-access-levels

Me too!

firebombmarkus

Hi @Cat77 and welcome to our adorable Community 😊 Please try the troubleshooting steps in the post above posted by @mysticalmysty and let us know if it helped you. Have a wonderful day 🤗

Veeresh

Hello @erock and @Cat77

I too faced the same problem after the update. Go to device settings and clear cache in CCFS app. Shut down your device for a couple of minutes and than restart your device and open game with net ON. You will be able to play with your favourite character.