Can you explain and correct?

hannay

I just finished the level 2988 and am positive I cleared all the blocks yet I see that I have to keep trying. Please helo and explain. 

PummyRaj

Hello @Hannay, Hearty Welcome to the Candy Friends section of our friendly King Community  

I am sorry!  May I know in what game you are having this issue?  Is it Candy Crush or Candy Soda?  Because in Candy Friends, the last levels are in 1600's and you have posted about level # 2988?  Or is it some other game -- since you said Blocks, is it Pet Rescue?   

Please post back and let us know the game you are playing and also explain a bit more about the issue you are having!! 

If possible, post a screenshot of the issue.  To write back, tap on "Type your Comment" box located below and to add the picture of your game board, tap on "Attach Image" icon located in the same line as Emoticons

Looking forward to talk to you soon!  Have a nice day/evening!

hannay

Pummy Raj said:

Hello @Hannay, Hearty Welcome to the Candy Friends section of our friendly King Community  

I am sorry!  May I know in what game you are having this issue?  Is it Candy Crush or Candy Soda?  Because in Candy Friends, the last levels are in 1600's and you have posted about level # 2988?  Or is it some other game -- since you said Blocks, is it Pet Rescue?   

Please post back and let us know the game you are playing and also explain a bit more about the issue you are having!! 

If possible, post a screenshot of the issue.  To write back, tap on "Type your Comment" box located below and to add the picture of your game board, tap on "Attach Image" icon located in the same line as Emoticons

Looking forward to talk to you soon!  Have a nice day/evening!

hannay

It's candy crush saga ,the one that celebrated it's 5000 level recently ? I wish I could take a screenshot because it immediately moves on to the next step after you win or lose a level. That's how it works in general, so taking a screenshot is hard .

PummyRaj

I understand @hannay!  And that's true   When we want to take a screenshot, what we want to see in the pic won't happen and when that glitch occurs, we won't be ready with our fingers on the buttons    

You have not specified which device you are using!!  I am giving links for Troubleshooting steps for various devices...

1) Android - https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device
2) iOS - https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device
3) Browsers - https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update

Usually, for any issues of our game crashing or freezing, these trouble-shooters work very well!  Please try all the tips provided except the "Delete & Reinstall the App" procedure.  Because, when you reinstall your App, you will loose all your saved up boosters and they will not be reimbursed by King Team. 

Please post back how it went!  Have a great Sunday

hannay

Its an Android, in specific a tecno pouviiar 2

PummyRaj

Thank you @hannay for posting back with details of the device you are using   

Please go to this link and follow the troubleshooting steps provided
Android - https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

** You can try all the tips & steps except for the "Re-installation of the game App".  Because you will be loosing all your saved up boosters with this procedure and the King team will not be able to reimburse them

Please let us know how it went!  Thank you & have a great Sunday!

hannay

Thank you