Can you help me restarting the password of my grandma?

coloco1234

Hi guys, my grandma recently change her phone to a new one, the thing is, she has a wrong email adress link to her acount.

The email is: dorahaydeetracogna@gmall.com.

So, when we try to change the password, the system sends a mail to her adress, but we get no message.

Can you send me a link to change her password or send to her real gmail account a link to refresh it?

Thank you so mutch!

Werner_Cichy

https://community.king.com/en/candy-crush-friends-saga/discussion/319651/can-you-help-me-restarting-the-password-of-my-grandma

Welcome to the King Community !

Get in touch with king support directly.

here the link

https://soporto.king.com/contact

wykoon

Hi there @coloco1234 and good day to you.

Since your grandma has signed up with the wrong email account, click on the setting in your game and select log out twice. Then it will bring you to the game page. Select "retrieve your progress" and select "sign in with your account". Then enter your correct email and password and you're good to go.

Please let me know if I've answered your question and if you need help with other issues in the game.

Thank you 😊

Werner_Cichy

https://community.king.com/en/candy-crush-friends-saga/discussion/319651/can-you-help-me-restarting-the-password-of-my-grandma

Welcome to the King Community !

Get in touch with king support directly.

here the link

https://soporto.king.com/contact

aijaziqbal

https://community.king.com/en/candy-crush-friends-saga/discussion/319651/can-you-help-me-restarting-the-password-of-my-grandma

Hi and welcome to the community.

Some other players also reported the delay. Please check the Spam folder also and if you still not get it try to contact player support as explained above.

Thanks.

Freddy_

@coloco1234 Hi and welcome, We ask people not to put there email addresses in to posts as this is there personnel information and could be open to abuse , so if you could edit the emails out of the post this would be great . Just go to cog wheel and edit post.

Would follow instructions from @Werner_Cichy and email king customer support directly

Thank you

hechicerilla

https://community.king.com/en/candy-crush-friends-saga/discussion/319651/can-you-help-me-restarting-the-password-of-my-grandma

Hello 👋 Welcome to the sweet King community.

Most likely, you are receiving the link in your spam. Please check it. If you can't solve it, let us know here again.

Thank you and keep enjoying

wykoon

Hi there @coloco1234 and good day to you.

Since your grandma has signed up with the wrong email account, click on the setting in your game and select log out twice. Then it will bring you to the game page. Select "retrieve your progress" and select "sign in with your account". Then enter your correct email and password and you're good to go.

Please let me know if I've answered your question and if you need help with other issues in the game.

Thank you 😊

coloco1234

Thank you all so much, i get in touch with one of the support guys and the problem is solved.

What a nice community!

And thanks again

wykoon

Hi there @coloco1234 glad to know that your problem has been solved!

Pleasure to help.😊

Diamond_Lim

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1226100#Comment_1226100

You are welcome and Welcome to Sweet King Community! 👑

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Have a nice and safety day! 😊