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Can you help me restarting the password of my grandma?
coloco1234
Posts: 2
Level 1
Hi guys, my grandma recently change her phone to a new one, the thing is, she has a wrong email adress link to her acount.
The email is: dorahaydeetracogna@gmall.com.
So, when we try to change the password, the system sends a mail to her adress, but we get no message.
Can you send me a link to change her password or send to her real gmail account a link to refresh it?
Thank you so mutch!
1
Best Answers
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Welcome to the King Community !
Get in touch with king support directly.
here the link
5 -
Hi there @coloco1234 and good day to you.
Since your grandma has signed up with the wrong email account, click on the setting in your game and select log out twice. Then it will bring you to the game page. Select "retrieve your progress" and select "sign in with your account". Then enter your correct email and password and you're good to go.
Please let me know if I've answered your question and if you need help with other issues in the game.
Thank you 😊
5
Answers
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Welcome to the King Community !
Get in touch with king support directly.
here the link
5 -
Hi and welcome to the community.
Some other players also reported the delay. Please check the Spam folder also and if you still not get it try to contact player support as explained above.
Thanks.
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@coloco1234 Hi and welcome, We ask people not to put there email addresses in to posts as this is there personnel information and could be open to abuse , so if you could edit the emails out of the post this would be great . Just go to cog wheel and edit post.
Would follow instructions from @Werner_Cichy and email king customer support directly
Thank you
0 -
Hello 👋 Welcome to the sweet King community.
Most likely, you are receiving the link in your spam. Please check it. If you can't solve it, let us know here again.
Thank you and keep enjoying
0 -
Hi there @coloco1234 and good day to you.
Since your grandma has signed up with the wrong email account, click on the setting in your game and select log out twice. Then it will bring you to the game page. Select "retrieve your progress" and select "sign in with your account". Then enter your correct email and password and you're good to go.
Please let me know if I've answered your question and if you need help with other issues in the game.
Thank you 😊
5 -
Thank you all so much, i get in touch with one of the support guys and the problem is solved.
What a nice community!
And thanks again
2 -
Hi there @coloco1234 glad to know that your problem has been solved!
Pleasure to help.😊
1 -
You are welcome and Welcome to Sweet King Community! 👑
Here is a link to help you learn your way around the community. Here is a guide to help you locate the different areas in the community! Here you'll find the game communities, you can get answers to the most frequent issues here, and here you can participate in competitions and win Gold Bars and more! 👈️
Have a nice and safety day! 😊
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