Can you help me restarting the password of my grandma?

coloco1234

Hi guys, my grandma recently change her phone to a new one, the thing is, she has a wrong email adress link to her acount.

The email is: dorahaydeetracogna@gmall.com.

So, when we try to change the password, the system sends a mail to her adress, but we get no message.

Can you send me a link to change her password or send to her real gmail account a link to refresh it?

Thank you so mutch!

wykoon

Hi there @coloco1234 and good day to you.

Since your grandma has signed up with the wrong email account, click on the setting in your game and select log out twice. Then it will bring you to the game page. Select "retrieve your progress" and select "sign in with your account". Then enter your correct email and password and you're good to go.

Please let me know if I've answered your question and if you need help with other issues in the game.

Thank you 😊

Werner_Cichy

https://community.king.com/en/candy-crush-friends-saga/discussion/319651/can-you-help-me-restarting-the-password-of-my-grandma

Welcome to the King Community !

Get in touch with king support directly.

here the link

https://soporto.king.com/contact