Crash in bubble trouble event with multiple devices playing Candy crush

sabrinawyso

I finished the whole level 2 map with the heading bar full charged. However nothing pops out for collections and the play button becomes grey... in which I can’t join the event anymore. How can I fix this problem?

Werner_Cichy

https://community.king.com/en/candy-crush-friends-saga/discussion/339345/crash-in-bubble-trouble-event-with-multiple-devices-playing-candy-crush

You are in the support of CC Friends saga.

Here is a link for CC Saga support.

https://community.king.com/en/candy-crush-saga/categories/support

Unfortunately I don't have the event. But it could be that there is a time limit and you have to wait a bit for more games.

Possible that  Candy Crush Mods

@Sukanta_Biswas @kiara_wael @bearwithme @aijaziqbal can help you

sabrinawyso

Nope.. the event still last for 11 more days. It crashes after I unlocked some event item with both of my devices.

Freddy_

@sabrinawyso Hi and welcome,

Do not have the event so not sure on this but if you have completed the whole of the level 2 map are you sure you have not completed the feature and got all the rewards.

https://community.king.com/en/candy-crush-saga/discussion/338834/gummy-gardens-new-sweet-and-bubbly-event

Thank you

sabrinawyso

Yes. I have completed the whole leave 2 map. But it seems the last rewards isn’t pop out for me to collect so I can’t proceed to level 3 map.

Freddy_

@sabrinawyso Try the standard troubleshooting tips

Check your device and game are up to date, log out and restart your device and then log back in and rsee if this resolves your issue

DawnieDarko

I'm having the exact same issue, but the steps in that last comment did not resolve it. I've got 69 units of Sweetonium, but I'm stuck on the second screen. Everything on this screen has been upgraded, and the play button is grayed out. I can't advance to the third screen

gombal

Any solutions ?

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1618786#Comment_1618786

This event will end today and I'm not sure why you have such a problem. If you do not receive any rewards after the event, you can contact our Player Support.

Also I am reporting your problem to our team.

Thank you!