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🛠 Experiencing issues with the game? Check here before posting!

Lola_PopLola_Pop Posts: 11,205 Community Manager
edited May 3 in Support

The most common questions in Community are:

Got a new device?

Learn how to sync your progress HERE !

I have lost my progress or all played levels? 

If you suddenly are back to level 1 or the game has been lost, check HERE how to get it restored. Visit also our Help Center for more articles on the same topic HERE.

Something went wrong or I didn't get my purchase? 

Check this Community page HERE to get help on a refund or get a purchase corrected. More help related to purchases and Gold Bars can be found in our Help Center HERE.


How to find my Game ID? Simple! Click HERE

This will come in handy if you need support and if you have participated and won any community contest in order to collect your rewards!


🛠 Candy Crush Friends Saga Bugs that have been reported to the Studio:


Loading issues: My game takes ages to load

Crashing and Freezing on some mobile devices


Other Hot Friends-related topics!

 How does the Piggy Bank work? here!


🛠 General Technical & Connection Issues!


The game not working on mobile

👉 View More

The game not working on PC

👉 View More


New Levels / Level Help

👉 View More


Lives / Messages

👉 View More


King and Facebook Profiles

👉 View More

Check also our Help Center for help on other issues and game questions. Help Center is also available in 22 different languages!

If after these you still need help, please ask a question under Support. Remember to add as many details as possible on the problem and a screenshot is always helpful.


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Don't miss out on our contests to win extra Gold and Boosters 

 


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