🛠 Experiencing issues with the game? Check here before posting!
The most common questions in Community are:
Got a new device?
Learn how to sync your progress HERE !
I have lost my progress or all played levels?
Something went wrong or I didn't get my purchase?
How to find my Game ID? Simple! Click HERE
This will come in handy if you need support and if you have participated and won any community contest in order to collect your rewards!
🛠 Candy Crush Friends Saga Bugs that have been reported to the Studio:
Other Hot Friends-related topics!
How does the Piggy Bank work? here!
🛠 General Technical & Connection Issues!
The game not working on mobile
- Game freezing or crashing
- Game not connecting to Facebook
- The game has connected to the wrong Facebook account
- Game not working on Android 4 /iOS 10
The game not working on PC
New Levels / Level Help
- Where are the latest available levels in my Apple device?
- Where are the latest available levels on my Android device?
- Why are there different numbers of levels on mobile compared to Facebook?
- I passed a level – why didn't it move me forward?
- Can I skip levels?
How to play
- How many lives do I get in the game?
- What should I do if I’m not receiving messages from friends or other players?
- Where have my messages and lives from Facebook friends gone, and what can I do about it?
- How do Unlimited Lives work?
- The game says I have to wait hundreds of minutes for my next life. What’s happened?
King and Facebook Profiles
- How to use Sign in with Apple
- How can I exercise my CCPA “Do not sell my data” right?
- How do I change my King account password or email address?
- How can I sync my Facebook and King accounts?
- What is a King account and how do I create one?
Check also our Help Center for help on other issues and game questions. Help Center is also available in 22 different languages!
If after these you still need help, please ask a question under Support. Remember to add as many details as possible on the problem and a screenshot is always helpful.
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