🛠 Experiencing issues with the game? Check here before posting!

Lola_Pop

The most common questions in Community are:

Got a new device?

Learn how to sync your progress HERE !

I have lost my progress or all played levels? 

If you suddenly are back to level 1 or the game has been lost, check HERE how to get your progress restored. Visit also our Help Center for more articles on the game progress HERE.

Something went wrong or I didn't get my purchase? 

Check this Community page HERE to get help on a refund or get a purchase corrected. More help related to purchases and Gold Bars can be found in our Help Center HERE.

How to find my Game ID? Simple! Click HERE

This will come in handy if you need support and if you have participated and won any community contest in order to collect your rewards!

🛠 Candy Crush Friends Saga Bugs that have been reported to the Studio:

Other Hot Friends-related topics!

 How does the Piggy Bank work? here!

🛠 General Technical & Connection Issues!

The game not working on mobile

• Game freezing or crashing
• Game not connecting to Facebook
• The game has connected to the wrong Facebook account
• Android 4/ iOS 9

👉 View More on technical issues (mobile)

The game not working on PC

• Game freezing, crashing, or not loading 

👉 View More on technical issues (PC)

New Levels / Level Help

• Where are the latest available levels in my Apple device?
• Where are the latest available levels on my Android device?
• Why are there different numbers of levels on mobile compared to Facebook?
• I passed a level – why didn't it move me forward?
• Can I skip levels?

👉 View More on new levels/level help

King and Facebook Profiles

• How to use Sign in with Apple
• How can I exercise my CCPA and CPRA “Do not sell my data” right?
• How do I change my King account password or email address?
• How can I sync my Facebook and King accounts?
• What is a King account and how do I create one?

👉 View More about your profile

Check also our Help Center for help on other issues and game questions. Help Center is also available in 22 different languages!

If after these you still need help, please ask a question under Support. Remember to add as many details as possible on the problem and a screenshot is always helpful.

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