Rewards Pass

Tracy_TCSR

Yesterday I paid to unlock my Rewards Pass, knowing I had more than a day left. When I later in the day went to my game, I could not access the rewards I had unlocked. Then I passed the last level, and it changed to starting up a new round. I would like access to the rewards or my money back

MountainMom

Hello @Tracy_TCSR and Welcome to our Friendtastic community! I would be happy to help you if you would please confirm which of our King games you are playing. You are currently in the Candy Crush Friends Saga forum.

We have a Help Center that includes answers to many questions regarding purchases. Please click HERE to be directed to that page. You can also learn what information is required to get a refund or replacement boosters.

Tracy_TCSR

Candy Crush Soda is the game I’m referring to. I’m not seeing this exact problem in the place the link directed me to.

MountainMom

Hi @Tracy_TCSR, I will have your question moved to the Candy Crush Soda forum so that a Moderator for that game can address your question.

cc: @Yosca

Yosca

https://community.king.com/en/candy-crush-friends-saga/discussion/417657/rewards-pass

Welcome to Soda Community @Tracy_TCSR

I am so sorry to hear this. Normally, when you open the game and a new pass appears, you should receive the rewards you've unlocked but haven't claimed yet.

Please try to force close the app, reboot your device and log back in. Replay some levels and check the Rewards Pass.

Do you still haven't received the rewards? Please contact Player Support. If you happen to play on a mobile device or Windows app, you can contact directly from the device.

• tap on the blue gear
• tap on the question mark
• tap on technical and connection issues
• tap on thanks for reaching out
• scroll down and tap on contact us.

If you don’t play on mobile or Windows app, please contact Player Support Team 👉 here  Describe briefly your complaint, and don’t forget to mention your Game ID, 👉 here  is how to find.

Hope this helps.