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4 free moves are gone

KatKrazee
KatKrazee Posts: 15

Level 2

edited January 2021 in Support

My four free extra moves are gone and I never got the Christmas event. The pop up ads now are too much I'm level 3825 but this is not right I'm gonna have to quit playing if it isn't fixed

Answers

  • fable1707
    fable1707 Posts: 2,209

    Hello @KatKrazee

    Welcome to king's community

    It happens sometimes when you get stuck in a level and nothing seems to work . Please check if your game is updated to latest version .

    Happy New Year 😊

  • kiara_wael
    kiara_wael Posts: 156,922

    Hi and Welcome to our Community

    If you don't see the event, make sure to update your game to the latest game version. If you still don't see it, then please note that at the moment, the event is not only available to everyone as our sweet Game Studio is making sure it works smoothly. But don't despair, it will probably be coming to your game at some other time.

  • johan1082010
    johan1082010 Posts: 1,391

    Please follow what @kiara_wael said.

  • wykoon
    wykoon Posts: 12,717

    Hello there @KatKrazee and Happy New Year to you!

    As mentioned by Ms Kiara, some of the features in the game are test feature that are only made available to certain players for certain period of time.

    With regard to the ad, the only way to stop or ignore it, is to close it as this is a temporary feature that be removed from the game after certain period of time.

    Thank you for your patience and please let us know if you need help with other issue in the game.

    🙂

  • Uncle_Bob
    Uncle_Bob Posts: 162

    The “4 extra moves after watching an advertisement “ button comes and goes in our experience. We THINK, but cannot prove, that there is some kind of limit on the total number of “extra advertisements “ you can get, so we never use the “watch an ad to get color bomb/coloring candy” special characters at the beginning of each game, and almost never use the “watch an ad to get an extra life” option. We ‘save’ the ads for when we are really close to solving a level at the end and judge that we might be able to finish it with +4 moves (and maybe a lollipop thrown in).

Hey! Would you like to give us your opinion?