Character skin not downloading

DieOmimi · March 2022

@Zakdemole there was an update today. Please run it. Maybe your problem has already been solved.

Zakdemole · March 2022

Nope nothing changed. I even cleared everything and restarted everything again but no dice.

DieOmimi · March 2022

Ok @Zakdemole then we'll wait and see what the Sudio says. I hope we get a solution soon.

suzety · March 2022

I recently switched to a new iPhone 13 and all Misty and Bubblegum Troll characters and skins have been ‘downloading’ for the past week. I’ve followed suggestions made on similar threads and nothing is working. I have more than enough gbs available. My game is also up to date.

I am attaching screenshots of my scrapbook and sample pics of the ‘downloading’ screen I see for the characters I mentioned. I hope you will be able to help me!

Thanks in advance!

user ID: 10173764048

DieOmimi · March 2022

Hi @suzety I will share your question with our Community Manager @Lola_Pop. She has reported a similar case to the studio for investigation.

We try to help you.

suzety · March 2022

@DieOmimi - my issue has been sorted. Thank you very much for your help, I really appreciate it!

DieOmimi · March 2022

Thank you @suzety for sharing the good news with me right away. I've just returned from work and haven't read all the information from the studio yet.

If everything is fine with you now, you may want to participate in our competitions and have some fun with other players. Plus, you already have over 50 friends and costumes in your scrapbook. Get our pretty community badges by copying your screenshot here: Scrapbook

Badges for milestones can be collected here if you are interested: level 1000, level 2000, level 3000 and level 4000.

I'd love to see you in our community more often.

Zakdemole · April 2022

Problem solved, don't know how but all is well.

Character skin not downloading

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