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Freezing up
pearly1
Posts: 1
Level 1
in Discussions
What causes the game to stick or freeze up
When you enter the game or when playing.
1
Comments
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Hi @pearly1 welcome to our community at Candy Crush Friends Saga.
I'm sorry your game freezes sometimes. Please try our standard troubleshooting measures:
- make sure you have enough space on your device. You need at least 2 GB. You may need to move photos or files to an external storage device
- check your store to see if an update is required and check it out
- clear the cache (on mobile devices), please do not "clear data" (then you will lose all boosters)
- Turn off your device to keep it off for at least 10 seconds.
After turning it on, make sure you have a stable internet connection.
I hope this helps.
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Hi, my app does exactly what yours does.
@DieOmimi does king have a server issue that us customers are unaware of?
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@Erika0811 a server problem is not known to me and the app does not freeze for me. Neither on my phone nor on my laptop do I have any problems.
Have you ever checked your memory? Sometimes it also helps to force all apps to close. Many background apps perform activity, potentially blocking other apps.Β Β
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@DieOmimi I already used all those methods before I commented on this thread.
None of my other king apps have this problem. That is why I commented on this thread.
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@Erika0811 then I don't have a current tip anymore. All I know is that there is no problem on my devices. I will get in touch when I get new information.
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Ok, I might contact tech support about my situation. Thank you @DieOmimi ππ»
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Same problem here for days now, and only with this king app.
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