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Lost powerups
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Best Answer
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Hi @Dadyo and @firebombmarkus,
Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost. For this reason, we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars.
Unfortunately, King cannot reimburse you for lost boosters that you gained from the challenges/events.
Answers
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Hi @Dadyo and @firebombmarkus,
Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost. For this reason, we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars.
Unfortunately, King cannot reimburse you for lost boosters that you gained from the challenges/events. -
I frankly think it's ridiculous that after all the work we put in and then save to Facebook that you are unable to replace our powerups!! It is not our fault that we have to reinstall band should never have to if the game is working properly! It cost you nothing and us everything when we enjoy playing a game! I refuse to spend my own money on your game as long as this continues.
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Hello @littlejster A Warm Welcome to our friendly King Community 🤗
I can understand you being upset about loosing the boosters!
But, that rule pertains to "freely earned" boosters only. If you have to reinstall the game for any purposes or change your device, you can contact the King Player Support team to reimburse your "Purchased boosters"!
They might ask for purchase receipts! So, keep them ready!
You can send this complaint directly from your game :: Settings (Gear wheel icon) ---> Purchases tab---> Scroll all the way down and you will find "Contact Us" tab;
OR you can go to this web page and fill the form ---> https://soporto.king.com/contact
Please let me know if I can be of further assistance! Have a great rest of the day!
Please take it easy & stay safe!
