Star chaser counter reset?

@Swayze When you are logged in with a facebook or king account it should sync with the servers and save your progress when connect to the internet. When you log out of facebook it will tell you its saving your progress at log out but while you are logged out and playing it will not save that progress to the servers but will save it locally to the device which is not backed up and could be lost. .

Swayze

It says I will save my progress even if I log out of Facebook. But it always brings me back to level 1

@JustPlaying I only use my facebook account. And I only play on my phone. No other device.

nrmccurt

The same thing has been happening to me. I’m using an iPad with Facebook. I know I have collected 35 stars at this point and it still says zero.

@montia2004 what is the device you are using and are you logging in with a King or Facebook account? The progress for star chasing is stored locally on the device so need to look at why it would not be saving.

iOS

Android

My counter keeps resetting. Everytime i close the app. How can i get the santa if its not saving

I will

That is a long time

Could just be slow the first time as it will be syncing you to the correct place? Let us know if it keeps happening

King account and slow . It took about 10 minutes to reload. But it also seems to be working now

are you logging in with a King or Facebook login? Your progress will be saved on the servers so its just a matter of logging in with the correct account. Try logging out, power cycling then logging back in

The reinstall sent me back to level 1 even after logging in. I kept all of my costumes and the daily login counter still reads the same

Sure. I can do that. (Off to reinstall)

Very odd... did you do the full troubleshooting including the reinstall? Can you let us know if it does again or even if it does not?

It's too early to tell. It resets about every 7 hours & that was when the duplicates started. It reset about an hour ago, but when it did it also removed all of the Christmas scenery on the level

I don't think it will bring them back as they it did not seem they were never saved this is a more going forward fix. If you close out is it still giving the daily reward over and over?

All phone updates are up to date. And cache for both has been cleaned. No immediate change. I'm still missing 26 stars for the counter... It's still reading 0.

Hi @arisblaze77 Welcome to the Candy Crush Friends Community

I am sorry you are having an issue. It looks like your phone maybe having trouble saving as the issues you mention are saved locally to the device.
Please look follow this troubleshooting for Android to see if it will correct.

Let us know how it goes.

Accepted answers

All comments

All phone updates are up to date. And cache for both has been cleaned. No immediate change. I'm still missing 26 stars for the counter... It's still reading 0.

I don't think it will bring them back as they it did not seem they were never saved this is a more going forward fix. If you close out is it still giving the daily reward over and over?

It's too early to tell. It resets about every 7 hours & that was when the duplicates started. It reset about an hour ago, but when it did it also removed all of the Christmas scenery on the level

Very odd... did you do the full troubleshooting including the reinstall? Can you let us know if it does again or even if it does not?

Sure. I can do that. (Off to reinstall)

The reinstall sent me back to level 1 even after logging in. I kept all of my costumes and the daily login counter still reads the same

King account and slow . It took about 10 minutes to reload. But it also seems to be working now

That is a long time

Could just be slow the first time as it will be syncing you to the correct place? Let us know if it keeps happening

I will

My counter keeps resetting. Everytime i close the app. How can i get the santa if its not saving

The same thing has been happening to me. I’m using an iPad with Facebook. I know I have collected 35 stars at this point and it still says zero.

@JustPlaying I only use my facebook account. And I only play on my phone. No other device.

Swayze

It says I will save my progress even if I log out of Facebook. But it always brings me back to level 1