I did not unlocked the recommended characters!

MicheleSPinheiro · March 2019

I have reached level 320 but the characters recommended to play that level doesn't have enough stickers because of which I m not able to play that level n it's very annoying this is the 1st time it happened like dis.. Pls solve my prblm otherwise I'll have to uninstall the game and I don't think you guys would like to loose a member.

JustPlaying · March 2019

Thanks for the screenshot @MicheleSPinheiro will need to look into.. you should hear back tomorrow. Sorry for the inconvenience

QueenMia · March 2019

Hi @MicheleSPinheiro and welcome to the Community! Thanks, @JustPlaying for flagging this to me!

@MicheleSPinheiro, we are really sorry about that. We now have unlocked Misty on your account so she can help you pass the level!
You can now keep crushing!

Have the sweetest day!

JustPlaying · March 2019

Hi @MicheleSPinheiro Welcome to the Candy Crush Friends Community

You should be able to play with the player offered. Can you post a screen where it is not allowing you to launch the game?

MicheleSPinheiro · March 2019

This is the screen that I always find.

JustPlaying · March 2019

Thanks for the screenshot @MicheleSPinheiro will need to look into.. you should hear back tomorrow. Sorry for the inconvenience

JustPlaying · March 2019

In the meantime try restarting the game... Often when I restart or just randomly it will offer different friends to play a level with. What is the device you are playing on? You could also try clearing the cache for the app.

QueenMia · March 2019

Hi @MicheleSPinheiro and welcome to the Community! Thanks, @JustPlaying for flagging this to me!

@MicheleSPinheiro, we are really sorry about that. We now have unlocked Misty on your account so she can help you pass the level!
You can now keep crushing!

Have the sweetest day!

I did not unlocked the recommended characters!

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