Not getting rewards or moving to next level

Hello @snickdoo, 

Hearty Welcome to the Candy Friends section of our friendly King Community   I am hoping you are asking about the game "Candy Friends"! 

Since you have posted this question few days ago, is the problem solved?  Are you able to progress to level # 444?  If not, can you please provide below details --
1) The Device you are playing -- I understand it is an iPad;

2) How you are logged into the game -- through Facebook or Kingdom account;

3) Your King game user ID... here is a link to know how to find it  https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

** TO reply back, please tap on "Type your Comment" box located below and tag me with @ and my name (no space in between), so that I can receive notification about your reply

Looking forward to assist you further!  Have a nice day/evening