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Game not working

Yvonne25
Yvonne25 Posts: 5

Level 1

edited August 2019 in Support
My game is not working I can not ask for life's and I am not receiving my friend's that ask for life's as well

Best Answer

Answers

  • 137
    137 Posts: 6

    Level 2

    DANKE SCHÖN 
  • PummyRaj
    PummyRaj Posts: 44,082
    Hello @Yvonne25, Hearty Welcome to the Candy Friends section of our friendly King Community :)  

    I am sorry to hear about the issue in your game!!  Is it just the Lives issue OR anything else is going with your game?

    ** Please post your reply by tapping on "Type your Comment" box located below. 

    Talk to you soon!  Have a great rest of the day/evening!
  • Yvonne25
    Yvonne25 Posts: 5

    Level 1

    Yes it's just the life's I'm not getting any and I'm not getting any requests from my friend's 
  • PummyRaj
    PummyRaj Posts: 44,082
    Hello @137, Hearty Welcome to the Candy Friends section of our friendly King Community :) 

    I am sorry to say that the Community supports English language ONLY for everybody to communicate and understand better.  Hence, please post your comments in English.  

    ** If you have a question in Candy Friends, please click on this link and post in English  https://community.king.com/en/candy-crush-friends-saga/post/question/support1

    Thank you & have a great rest of the day/evening!
  • PummyRaj
    PummyRaj Posts: 44,082
    Answer ✓
    Hello @Yvonne25, hope you had a great weekend :) 

    When did this issue with "Lives" started in your game?  This was reported to King Studio team and they are looking into it and working on a fix currently :+1: 

    Can you please go to this thread and provide below details  https://community.king.com/en/candy-crush-friends-saga/discussion/263554/send-and-recieve-lives-update-looking-into-it

    1) Device you are using to play the game
    2) Are you logged into the game through Facebook or Kingdom account
    3) When did you update your game and what version do you have right now
    4) Your game user ID number... this link will help you to find it   https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it
    5) Also a picture or recording of what happens when you try to send / ask lives;
    6) If you cannot provide a recording, a detailed explanation of what is happening when you try to send/ask lives

    Talk to you soon!  Have a great rest of the day/evening!

    NOTE: This thread will be closed now!  Hence, please go to the main thread to post your details!  
This discussion has been closed.

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