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I passed level 1159 and did not get sent to the next level
SweetPoisonRose
Posts: 3
Level 1
in Support
I passed level 1159, and used a sucker to do so, then I received my daily login bonus, upon resuming playing, I was sent back to level 1159 instead of 1160.
I want my lives and my sucker back
I want my lives and my sucker back
0
Answers
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Hello @SweerPoisonRose, Hearty Welcome to the Candy Friends section of our friendly King Community
I am sorry to hear about the issue in your game!! Can you please post a screenshot of your game map please?
Also, your game user ID number for the team to look into the issue... this link will help you to look for your ID https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it
** TO post back, tap on "Type your Comment" box located below. To post the screenshot, click on "Attach Image" icon (located a little farther to the Emoticon) and select "Choose Files" option to upload from your device.
Talk to you soon! Have a nice day/evening!0 -
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Thank you very much for the ID as well as the screenshot @SweetPoisonRose
Looks like you have already passed that episode and entered into new one! Because the screenshot you shared above is showing that you are placed at level # 1161!
Would you still need me to report the issue to the Community Manager? Or are you all set?
Hope to hear from you soon! Have a great rest of the day/evening!0 -
It shows the screenshot of the level I'm at now, however, when I passed level 1159 and should have moved to level 1160 your game did not progress as it should have. I even tried to click the next level and it made me play level 1159 again, which caused me to lose lives I shouldn't have. After some time I logged back in and was able to play 1160. So I want you to look into the computer logs so you can see the issue and correct it.
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Hello again @SweetPoison Rose,
Thank you for replying back and giving the details
I will inform the Community Manager and ask them to look into it. They are located overseas... and since this is the weekend, they might have left the office already! Hence, they will be able to check it out on Monday.
Thank you for your patience & understanding! Have a great weekend ahead!0
