Have you had the teaser message in your game at all during the last 7 days? Clear cache and cookies and force close the App (after making sure you have the latest version).
Unfortunately I don't have the chance to get Rachel as you can see from attached scheenshot Im on Android phone synced with facebook and same with windows 10 app
@QueenMia I haven’t had the teaser message but I’ve completely deleted the app and it’s data and cleared my cache and cookies and reinstalled then with no success. Currently playing on IPhone 7
Hi @QueenMia Thnx 4 addresing our issue. I didnt get the teaser message ever. Cleared the cache, force stopped, even reinstall the game & download the updated version but nothing happened. My game id is 3450053112.
*****UPDATE : @MightyWolf added Rachel for me, so problem solved!!! 🥳 Wasn’t sure how to delete post, sorry. ******
Hoping my favorite Queen can help me out. I also have no Rachel yet. Heart broken 😫😱😭 I also was the lucky winner TWICE on finding the thief contest, and should have won 20 gold bars x 2. I think winning the Bubble Gum Troll umbrella changed my luck for the better 🤩. I am playing on an iPhone 7 plus. I see a few others missing Rachel also have same phone. I tried clearing cache, starting phone, updating app and finally reinstalling... but no luck. My game ID is 2083059125.
Also here is a pic of my app stores latest version. Is this the newest?? I hope you can help an old friend out!! I missed out on Olivia, so i HAVE TO GET Rachel 😰 Thank you so much D
Comments
- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaWhat??? This is so sad!
@John_W- Report
1 · 1Helpful Woah! Sweet Love HahaI just installed the new update but the event didn't appear.
Should i wait?
Should I reboot my phone or should I re-install the game?
- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaHappy Monday!
Have you had the teaser message in your game at all during the last 7 days?
Clear cache and cookies and force close the App (after making sure you have the latest version).
Let me know 🍒
- Report
1 · 1Helpful Woah! Sweet Love Haha- Report
1 · Helpful Woah! 1Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaThnx 4 addresing our issue.
I didnt get the teaser message ever. Cleared the cache, force stopped, even reinstall the game & download the updated version but nothing happened.
My game id is 3450053112.
- Report
0 · Helpful Woah! Sweet Love HahaHow about to reboot your phone?
I did it and it worked to me.
Rachel's event appeared in my phone now after doing that.
- Report
1 · Helpful Woah! 1Sweet Love HahaThe same has not worked for me bcz i didn't receive the teaser message like u. Now downloading the game from galaxy store.
- Report
0 · Helpful Woah! Sweet Love Haha- Report
1 · Helpful Woah! 1Sweet Love Haha*****UPDATE : @MightyWolf added Rachel for me, so problem solved!!! 🥳 Wasn’t sure how to delete post, sorry. ******
I also was the lucky winner TWICE on finding the thief contest, and should have won 20 gold bars x 2. I think winning the Bubble Gum Troll umbrella changed my luck for the better 🤩. I am playing on an iPhone 7 plus. I see a few others missing Rachel also have same phone. I tried clearing cache, starting phone, updating app and finally reinstalling... but no luck. My game ID is 2083059125.
Thank you so much
D
- Report
0 · Helpful Woah! Sweet Love HahaHello everybody!! :waving:
Can you please put your user ID here? So the team can handle and fix your issue and bring Rachel event into your account!
If you can't get your user ID... go to the link here to find out how...
Thanks everyone and hopefully TOMORROW or any day this week you will enjoy the event with us!
(Note: please do not forget to update the game to the latest version that has been released today!)
Have a great day!
Keep crushing candies!
❤🍭🍬🍫🍰🍩
- Report
0 · Helpful Woah! Sweet Love Haha