Hello @Plee and @jahan23 A Warm Welcome to our friendly King Community
I am very sorry to hear about the issue in your games!! Can you please post below details: 1) the device you are using; 2) version you currently have; 3) your game user ID number which you can find through this link ---> "Find My ID Number"
Once you post back with these details, I will inform our Friends Community In-charge to look into the issue! Talk to you soon! Have a great rest of the day/evening!