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Spread the jam levels not showing up in progress
Answers
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Hello @mbare023 A Warm Welcome to our friendly King Community
I am sorry to hear about the issue in your game! I think it is a simple glitch!!
Try this -- Force close the game App ---> Clear cookies / cache ---> Restart you device after shutting it down for 2 - 3 minutes ---> Log back into the game and see if you see the update on "Jam levels"!
If not please post back and let me know
Tap on "Type your Comment" box located below to post back.
Hoping for the best! Have a great rest of the day/evening! -
Sorry to know that @mbare023!!
Those are the basic trouble-shooting steps to clear most of the issues in the game! Personally, I did not have this issue, hence, not sure whether they work for this particular issue!
Can you give me your game user ID number, so that I can escalate this issue to the Friends game In-charge? You can find it with the help of this link https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it
If you are logged into the game through Facebook ONLY, that above link might not work!!
Talk to you soon! Have a great rest of the day/evening! -
I have the same problem. I completed level 1902 (a spread the jam level) since the event started and it has not given me credit for it. I have done the typical things to try to get it to clear and it hasn’t helped. My ID is 9870727516. The last time I had a glitch in an event whoever was supposed to look into it never got back to me.
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Hello @JoyM!
Level # 1902 is a Jelly level -- it has the Purple Jam, that was the reason it was not counted in your challenge for Jam Levels. ONLY Red Jam levels are counted in this challenge!
I know it because, I have just finished that level 1902, after loosing for more than 10 times
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It doesn’t specify red or purple jam on the event. When you mentioned jelly vs jam, I thought maybe I had made a mistake so I looked back to make sure. As a long time player, all the glitchy events (that disappear for days on end and don’t count things- like the dunk the cookie event that didn’t count levels) and hidden “rules and regulations” that we have to figure out is getting very frustrating. I used to spend $ on a regular basis in the game but I stopped BECAUSE I kept feeling like the benifit was not worth the cost after I had a couple issues that weren’t resolved. At least if the issues were fixed or compensated fairly, I would still recommend the game to others like I used to. Now when someone asks about it, I just say the game is pretty fun but if you have a problem, they are not concerned with the satisfaction of the players. Instead of it being something I really feel invested in, it’s just become something to when I am board while watching tv in the back ground.
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I agree that it dose not specify in writing red or purple jam. I was a bit confused the first day i got the spread the jam event too, because i completed a purple jam level without a credit. So I double checked the event and looked at the event closer and within my own investigation I noticed the picture of the jam jar was red and not purple.
