Queen jelly event disappeared (FIXED - Jan 10)

QueenMia · January 2020

Hey there @Mrs_Shady, @Hrg - Thanks for letting us know!

I've seen a few other players reporting the same as you and I've passed the word to the Studio - They're looking into it. I'll keep you posted as soon as possible. Please follow the updates about this here.

We're sorry for the inconvenience.

Thanks so much for your patience and help with the investigation! Your reports are helping us!

nanapamela · January 2020

I don't need to update my game she's not back you guys got to give her back to me I'm not updating anything I don't need to and I don't have a lot of space in my phone so give her back to me

cloeynorg · January 2020

QueenMia said:

Hello everyone and welcome to those who just joined the Community 🤗

Good news!

Our amazing Game Studio has found the Queen and she has accepted to come back to the Candy Crush Friends World!
All you need to do to start playing the event is to make sure to update the game to the 1.28.8 version.

Since we had to release a new version, it can take a few minutes so if the Queen does not show back immediately after the update, just play a level or 2 and it will come up eventually.

If the event does not pop up after a day for you, then it means you won't get it this time. We understand that this is not ideal for many of you, but one of the reasons why this happens is that, we’re constantly aiming for the best player experience and sometimes this means that we need to verify what the best option is. In order to do that, we need to check how different groups experience the game. By giving some players a particular event, and others another event, or maybe no event at all, we can compare the data from those different groups and learn how appealing and fun different elements of the game are. This is how we make sure that we only give our players what they really enjoy! But don't get disheartened if you missed some event. Since it's completely random, you will probably get lucky for the next one!

You can learn more about how the game Studio works here - It's a very interesting read 😉

Please give us your feedback on the event here and help us make the game even sweeter 🍭

Thanks again to all of you for being kind and patient with her highness the Jelly Queen!

Happy playing 🍒

PS: Don't forget to get your exclusive (and amazing work of art) Jelly Queen wallpaper for your phone or desktop right here!

I have it on my Android tablet, but not my Android phone? Google play even says it updated this morning but no event... I've cleared my cache blah bl

QueenMia · January 2020

Hi everyone,

Great news!

Our Studio has started to release a fix - No need to look for new update. All you need to do is be a little patient and the event will appear eventually. Please note that this might take a few hours. We know this is a bit frustrating but be assured it will be worth the wait!

Thanks again for your patience 🍒

PS: For Support regarding levels freezing, please go here. Thank you!

tinatuna · January 2020

It is still not pop up now.so sad.

nanapamela · January 2020

I just got her back thank you very much very much and they didn't have to update anything

gmcgrady · January 2020

I did not get the Queen Jelly contest. It showed it but it disappeared.

QueenReineer · January 2020

Still nothing. Did everything everybody suggested. The queen appears in the presentation of the game, but that's it. Never got an invitación or anything of the sort. Patient but frustrated.,😞

QueenReineer · January 2020

Here Is how my game Is looking right now:

QueenReineer · January 2020

I press "jugar" (play) and this shows up:

bakergirl01 · January 2020

Hi guys just letting you know that I have the opening screen for the queen jelly event but no game. I also cleared my cache and did a force stop too. I didn't find an update.

iop · January 2020

I haven’t got any evens for a while. No advent calendar no new event with Jelly Queen. Could sb check it out??? Thanks a lot

cloeynorg · January 2020

@QueenMia did everything mentioned in this post and others and the event still hasn't popped up on my phone. Also, my husband had it on PC and was on level 7 when it disappeared and hasn't come back. Been trying and being patient for a few days

reemul · January 2020

As title i can't play the Jelly Queen Event because the event not started and there is no icon or any option aniwere to start it.

I am at level 1441 and nothing happen.

trouble615 · January 2020

played once then she disappeared what gives?

Queen jelly event disappeared (FIXED - Jan 10)

Answers