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Screen mostly blocked by Gum Drops!!
BuckyBadgerDave
Posts: 7
Level 2
in Support
My game screen is covered/blocked by gum drop candies and I can select game # links to start. this has been for several days now. I can select & play Oliva sub-section games, but not regular Candy Crush Friends.
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Best Answer
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Hello Dave @BuckyBadgerDave Hope you and your family are staying safely at home π
I am very sorry for the delayed response. Finally, the Studio team had a chance to look into your issue.
How is your game screen now? Is it still zoomed in OR was it sorted out by itself?
If you are still having the issue, can you please try below steps. Like I have mentioned before, this is the first time, this issue happened with the game!!
So here is what Studio needs you to do.... (I have copied what CM has informed me)...
1) Update the game to the latest version;
2) Clear cache and cookies;
3) Update the browser to the latest version;
Please post back if the problem still occurs...
Please let me know how it went and whether the game is working properly or not!!
Stay safe, warm & keep washing hands π·
1
Answers
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Hello @BuckyBadgerDave A Warm Welcome to our friendly King Community π€
I am sorry to hear about the issue in your game!!
Can you please post a screenshot of the issue? Also, can you tell me what device are you using?
Please post back by typing in the empty comment box given below. And to post the screenshot, tap on the 2nd icon that is located in the bottom left corner.
Talk to you soon! Have a great rest of the day/evening!
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Oh, and I am on a laptop on Windows 10. Thanks.
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Hello again @BuckyBadgerDave Thank you for replying back π€
Two more things I need you to check please...
1) Can you see if your page "zoom" is set to 100% or less?
2) What is your game user ID number? This link will help you ---> "Find my ID Number"
Talk to you soon! Have a great rest of the day/evening! π
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Yes I typically keep my window size at 100% and that is what it is at, at this time. And my user ID is 10100677829.
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Thank you very much, Dave ποΈ
I will send these details to our Friends Community In-charge and will get back to you with any info I have π
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Hello Dave @BuckyBadgerDave Hope you and your family are staying safely at home π
I am very sorry for the delayed response. Finally, the Studio team had a chance to look into your issue.
How is your game screen now? Is it still zoomed in OR was it sorted out by itself?
If you are still having the issue, can you please try below steps. Like I have mentioned before, this is the first time, this issue happened with the game!!
So here is what Studio needs you to do.... (I have copied what CM has informed me)...
1) Update the game to the latest version;
2) Clear cache and cookies;
3) Update the browser to the latest version;
Please post back if the problem still occurs...
Please let me know how it went and whether the game is working properly or not!!
Stay safe, warm & keep washing hands π·
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