STORE UNAVAILABLE?

Babs_ · April 2020

I've tried for hours to make a purchase, what's going on, I just get a message, store unavailable. I've looked at suggestions you made to another player but that doesn't cover this issue

stan1981 · April 2020

How abt other games u playing? Is there store available?

Babs_ · April 2020

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/662185#Comment_662185

The store is available on normal candy crush but not on soda crush

stan1981 · April 2020

This is something weird. Likely u have to contact support or community manager for them to check . I tag @QueenMia

Babs_ · April 2020

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/662195#Comment_662195

Actually I've just tried CC again and the shop isn't working there either but my internet connection is fine

cantonkaren · April 2020

Store wont conncet

AbhinavSargar · April 2020

Hi @Babs_ @cantonkaren

Welcome to the King Community,

Sorry to hear about your Problem on The Store Connectivity.

Your Problem can be solved easily.

Try these troubleshooting steps-

•Update Your Game To Latest Version.

For Candy Crush Saga, Latest Version is 1.175.0.4

For Candy Crush Soda Saga, Latest Version is 1.166.4

•Check your Internet Connection Speed. You need at least 5MBPS speed. If it's isn't available then try Connecting Over Wi-Fi.

•If your Internal Storage is full, things won't appear due to no storage Available. For this, make sure that you have at least 2GB space available.

•Try Deleting and Reinstalling the Game To Latest Version. Beware that you will loose your Boosters due to this. But You Can Win Them again by Participating in Contests.

•If you have tried above things and they didn't worked then there might be temporary break on Server. It may be due to Unlimited Lives on Candy Crush Saga and Candy Crush Soda Saga. Also, due to Events Unlimited till May 7. In this case, check your Store again. The Temporary Break might have been lifted.

I hope this helps you and your Problem Gets Solved.

Take care. Have a great day.

PummyRaj · April 2020

Hello @Babs_ Hearty Welcome Back to this lovely King Community 🤗

I am sorry to hear about the issue in your game!!

1) With regards to Candy Crush Saga ---> There has been an issue and the Candy Team is working for a fix. So, you will have to wait a bit longer for the issue to be resolved.

2) With regards to Candy Soda Saga ---> Is it just the store that you are seeing "Store Unavailable" message? How about other features? Getting rewards in Mr. Toffee feature and Soda Squad, etc.,? Are they all working fine?

Are you playing on a PC or a mobile device?

Can you please post back these details. In the mean time, let me also check if there are any ongoing issues with the store in Soda!

Talk to you soon! Have a great rest of the day and a wonderful week ahead! 🍬 🍾

PummyRaj · April 2020

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/710155#Comment_710155

Hello @cantonkaren A Warm Welcome to our friendly King Community 🤗

I am sorry to hear about the issue!!

Can you please tell me which game you are having this issue in? Are you trying to make a purchase with your Gold Bars OR with real money?

Are you seeing a "Green Spinning circle" next to your Gold Bars?

Can you please answer these questions for me? You can simply type your reply in the comment box given below (just like before).

Talk to you soon! Have a great rest of the Sunday! 🍬

STORE UNAVAILABLE?

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