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Gift at portal
Answers
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Hello dear @flipflops Hope you and your family are doing alright and staying safe ๐ค
I am very sorry to hear about the issue in your game!
Can you please explain a bit more about what's happening?
I understood that you are not able to collect the prizes at the end of the episode! What is happening with "graphics"? And what is happening with the "paint can"?
You know that I always ask for more details ๐
Talk to you tomorrow. It is almost midnight for me.
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Gift at portal only opens if there's a paint can. When game goes to next episode it looks like this
And my stars don't show. I used to go to lower levels when I need stars for an event . When I can't pass the level I'm on. Can't do that now because I don't know which levels don't have 3 stars
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Thank you for the explanation dear @flipflops ๐๏ธ
Can you post a screenshot of your map screen too, please?
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Here is where I am now . And here's one of lower level
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Got it ๐๏ธ Thank you dear @flipflops
Few more details to send the report to the team....
1) Device you are using;
2) Your ID number;
3) The version number you have right now (I know you have recently installed the latest version)
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Android
1.37.4
(Edit by CM: Hello @flipflops ! I've edited your screenshot so it doesn't show your personal email address anymore ๐ )
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Thank you for your help
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Hello dear @flipflops ๐ค
Hope you had a wonderful weekend. How are the visual graphics in your game now?
Are they working fine without any issue? Or you still having the issue?
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Still same issue
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Thank you for the update dear @flipflops ๐
The Friends Community Manager has talk to the tech team, and this is what you are suggested to do...
Force close the App -- Clear Cache/cookies -- Restart the device. If this did not work, then go with below step...
Take a picture of your Lollipop boosters -- Delete the App -- Clear Cache/cookies -- Restart your device after 2-3 minutes -- Reinstall the App --- this should definitely solve the issue ๐๏ธ
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