Why did I not get credit for finishing a level?

Genell · July 2020

I was about to win level 532 when the game froze up. I was using a fish and wrapped candy together to dip the last cookie into the chocolate. I would like to be moved to the next level 533 and NOT lose my life either not start over on level 532.

PummyRaj · July 2020

Hello @Genell Hearty Welcome to our Wonderful King Community 🤗

I am very sorry to hear about the issue in your game!

Unfortunately, King team will not be able to help you with this issue and/or move you to the next level! Your winning of the level did not get registered because your game froze after the last move!

I am not sure why it happens but, this glitch is not from game side, but from our devices only. So, whenever this happens, we must replay the level to register the win and carry on!

Please keep clearing Cache / cookies from your device regularly, also make sure that there is 2 GB free space on your device memory, and the game has latest updated version installed -- all these prevent our game from freezing.

I completely understand that my answer won't satisfy you! And I also know that, this is not ideal, but it is what we have to accept as players 😔

I am very sorry for not being much of a help! If you have any further comments or questions, please post back by typing in the comment box given below.

Keep having fun in your game(s). Have a Crushastic rest of the weekend 🍭 🍭