Cezdiamond

Community Manager

Hi @Larry if you log back into your game you should find your levels are there :-) 

Thanks @Elsa @Rai I am sorry that you lost your boosters, I can understand your disappointment. I am sorry I cannot return the 300 boosters but I have added some items to your account as a gesture of goodwill :-) 

Hi @Jerry please let me know roughly what date and time you think you lost these Gold Bars. You should never ever lose Gold Bars so want to check what happened :-) Thanks @Elsa

@Leonie found you now and added your items :-) 

Thank you @Elsa and @Maurice Great feedback, I will be sure to pass this on! 

Hey thanks @Laura we are magical indeed @Leonie the account which is linked to King Care actually only shows level 17. Do you have more than one account? If i can find your account, I would be happy to readd the items after you reinstall :-) 

Thanks again @Laura @Jopie thanks for taking the time to share these details, this is now with our game team for investigation. I have created a main thread here Thank you! 

Hi Macy- I wanted to check if you were still experiencing this problem again? As we have seen a few players report the same thing. Thanks a lot! 

I am so sorry about this @Guy I have now added these items to your account :-) 

Thanks @Laura @Jopie I think I have seen others saying this too, this has now been reported to our game team for investigation. I would like to credit your account with some items, please could you let me know your player ID? Please see instructions here Thanks!