No sound on candy crush jelly saga- SOLVED

Rayvonne_Parker

I see there are a lot of C.C. jelly saga players with NO SOUND in game, myself included, i DO NOT SEE ANY REPLIES FOR A SOLUTION. WHAT'S UP WITH THAT? Give us some help please.

Xarly

Hi Rayvonne,

THIS solution was posted by one of our superstars two days ago. I hope it helps you get the sound back!

Cheers,

Xarly

Fawzi_Berradhia

since the last update of the game, the sound is very weak, whether on facebook or on android, the same. Thank you

Nikolaos_Prodromidis

Hi @Fawzi_Berradhia and welcome to our Community!

Thanks for the information, I am going to report the issue!

Rita_S

I have been having the same problem for over a week now. No sound at all on Jelly. I even tried toggling the buttons and that won't work. Would like you to check this. Miss not having the sounds. Thank you

semacha

I have the same problem. Sound totally gone. Also have lost all of my friends when I transitioned to FB. Only allows me to ask my FB friends, not my game friends.

Jill523

Is there a solution to no game sounds on Candy Crush Jelly Saga?

juliehicks

me too no sound, Can anyone help with a solution please?

juliehicks

i am having that problem now. can you let me know how to fix please

Lola_Pop

Hello Jellies!

Thanks for reporting this (and thanks to @Nikolaos_Prodromidis for keeping me in the loop). This issue is being investigated, I'll pass your comments to the team and I'll update you as soon as I can 😊

Lola_Pop

Hello again!

I've got good news on this: the team has found the fix for this issue on Facebook and it will go live in the next release! 🙌

However, @Fawzi_Berradhia, to investigate it on Android devices, we'd need your help: can you please let us know which device you're using and what's your player ID? Thanks a lot!