How do I get my money refunded??

Anijoelle

i was in the middle of a game and about to win, I decided to pay for gold so I can continue. It took my money then shut the game off, so I HAD to restart. I want my money back for wasting my time. If the app is going to just close out after taking my money then it’s unfair. And this was a hard level that’s taken me days to even get close enough to win. Give me back my money! I’m pissed.

_Elsa_

Hi @Patterson30,

Thanks for posting here in the community.  As payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here: 
https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase#latest

Laura_Grosvenor

Hello there Anijoelle. Unfortunately, we can not handle these requests here. You will need to go here Purchase Issues and make sure you explain exactly what had happened. They can assist you there. Thank you and have a great day!

Patterson30

Xi was in the middle of a game and about to win, I decided to pay for gold so I can continue. It took my money then shut the game off, so I HAD to restart. I want my money back for wasting my time. If the app is going to just close out after taking my money then it’s unfair. And this was a hard level that’s taken me days to even get close enough to win. Give me back my money! I’m pissed.

Patterson30

Patterson30 said:👹👹

Xi was in the middle of a game and about to win, I decided to pay for gold so I can continue. It took my money then shut the game off, so I HAD to restart. I want my money back for wasting my time. If the app is going to just close out after taking my money then it’s unfair. And this was a hard level that’s taken me days to even get close enough to win. Give me back my money! I’m pissed.

_Elsa_

Hi @Patterson30,

Thanks for posting here in the community.  As payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here: 
https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase#latest