Level 637

Cat-13

That's the point. It doesn't dispense any of them. I've been on that level for wo days now I haven't yet seen one striped candy

KingChewy

That’s extremely odd. Which version of CC is it?

Cat-13

Candy crush jelly saga. I am now on 638. As it was coming down and adding up the score not one of the striped candies came down.

Cat-13

Also everything changed on that level. My avatar change face. It wouldn't let me, and still won't let me get in with my password. And change it back. My face next to the number is gone. 

KingChewy

Hi @Cat-13 - sorry it’s now working for. Unfortunately though we’ve been discussing this in the wrong area as this thread is the the Candy Crush Friends area. Can you please post your info again in the below area under the support team for them?

@firebombmarkus - do you know of any Superstars for the Jelly team we could tag on this thread so they have the history for this?

https://community.king.com/en/candy-crush-jelly-saga

firebombmarkus

Hi, @Cat-13 it's nice to see you here 😊 I am sorry this is happening to you. Can you please check if your game is up to date? The latest version should be 2.14.15. Also, you can clear the game cache and cookies. Sometimes those basic steps can solve a lot of issues. Please keep me informed what is happening 🤗

@Foley1362 Thank you for flagging me. Let's see first these troubleshooting steps and if it doesn't help we will go further.

Have a great weekend both of you and keep crushing 🍭

Cat-13

Okay. In the beginning I told you it was Candy crush jelly saga. So I just wasted all this time with you? And the game never worked. Not to mention a crash so I can't get in and change anything. Wow just wow

Cat-13

Why is it working after I left it didn't work when I was using it?

firebombmarkus

Hi again @Cat-13 Did you do those steps? I understand your frustration but please you need to cooperate so we can help you. I read your thread and I am aware it is Jelly Saga and I understand your issue with striped candies. Can you please tell me which device are you using? Thank you.

Cat-13

When I go to the right and click on the envelope, and hit play with friends from Facebook I can log in with no problem. However when I go to the far left and hit the icon and try to login it won't take my password.