Level 2275 stuck after level completion

Henry_Hm_Chan

Candy Crush Jelly Level 2275 is stuck after level completion and cannot move to the next level. After cracking all the frosts, the 2 pufflers in the top right hand corner are not released. See attached image. This is a bug. I am playing in Facebook under Windows 7/Chrome. Pls fix. Many thanks...

Henry_Hm_Chan

Just discovered the problem has been fixed. No need to move me. Thank you for the prompt action.

Elsa

Hi @Henry_Hm_Chan before I can elevate this to the community manager, can you please follow the troubleshooting tips from one of the links below:

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update   

IOS

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

I can see what you are saying according to the print screen but they are going to ask you to troubleshoot first so please follow the steps and then let me know if you still have this problem.  Thanks!

Henry_Hm_Chan

Dear Elsa, have tried the usual troubleshooting, including different browsers, update browser, clear cache and restart PC etc. No luck. SAME PROBLEM. BTW, it seems the bug is: need to release 10 pufflers, but the 2 pufflers on the upper right hand corner somehow not counted at all by the app...Pls help.

Elsa

Hi @Henry_Hm_Chan, thanks for doing all the troubleshooting.  I will now tag @Xarly who is the community manager.  He should see this message tomorrow when he gets in.

Xarly

Henry_Hm_Chan said:

Candy Crush Jelly Level 2275 is stuck after level completion and cannot move to the next level. After cracking all the frosts, the 2 pufflers in the top right hand corner are not released. See attached image. This is a bug. I am playing in Facebook under Windows 7/Chrome. Pls fix. Many thanks...

Hi @Henry_Hm_Chan ,

Apologies for not getting to you earlier. We will let the studio know about this issue, although it seems like a bug that is quite specific, it will be investigated.

In the meanwhile, if you wish to be moved to the next level, please let me know and I can make it happen (along with a compensation for the issues caused because of this).

I'll be looking forward to your reply and I apologise again for the late reply.

Cheers,
Xarly

Henry_Hm_Chan

Yes, pls move me to the next level thank you...

Henry_Hm_Chan

Just discovered the problem has been fixed. No need to move me. Thank you for the prompt action.

Henry_Hm_Chan

I see the problem has been fixed. No need to move me to the next level...

Elsa

That's awesome!