The Community in more languages
Now the forum welcomes more languages.
You'll see a green translate button in comments and discussions to turn them into English
🔥 Hot Right Now in Candy Crush Jelly Saga 🌶
🏆 Claim your level milestone badges:
1000 // 2000 // 3000 // 4000 // 5000 // 6000 // 7000 // 8000
🏆 Claim your level milestone badges:
1000 // 2000 // 3000 // 4000 // 5000 // 6000 // 7000 // 8000
🌟 Introducing new community titles and rewards – your Road to Legend starts HERE! 🌟
Level 2275 stuck after level completion
Henry_Hm_Chan
Posts: 112 
in Support
Candy Crush Jelly Level 2275 is stuck after level completion and cannot move to the next level. After cracking all the frosts, the 2 pufflers in the top right hand corner are not released. See attached image. This is a bug. I am playing in Facebook under Windows 7/Chrome. Pls fix. Many thanks...
Best Answer
Answers
-
Hi @Henry_Hm_Chan before I can elevate this to the community manager, can you please follow the troubleshooting tips from one of the links below:I can see what you are saying according to the print screen but they are going to ask you to troubleshoot first so please follow the steps and then let me know if you still have this problem. Thanks!
Browsers
https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update
IOS
https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device
Android
https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device
-
Dear Elsa, have tried the usual troubleshooting, including different browsers, update browser, clear cache and restart PC etc. No luck. SAME PROBLEM. BTW, it seems the bug is: need to release 10 pufflers, but the 2 pufflers on the upper right hand corner somehow not counted at all by the app...Pls help.
-
Hi @Henry_Hm_Chan ,Henry_Hm_Chan said:Candy Crush Jelly Level 2275 is stuck after level completion and cannot move to the next level. After cracking all the frosts, the 2 pufflers in the top right hand corner are not released. See attached image. This is a bug. I am playing in Facebook under Windows 7/Chrome. Pls fix. Many thanks...
Apologies for not getting to you earlier. We will let the studio know about this issue, although it seems like a bug that is quite specific, it will be investigated.
In the meanwhile, if you wish to be moved to the next level, please let me know and I can make it happen (along with a compensation for the issues caused because of this).
I'll be looking forward to your reply and I apologise again for the late reply.
Cheers,
Xarly
