My candy crush account shows over 2000 hours til my next life. Help please

Charlotte_145 · March 2019

KingChewy · March 2019

Hi @Charlotte_145 and welcome to our friendly community!! Sometimes the in game clock and actual device clock get out of sync. Going to tag our Superstar @Elsa to assist further on the steps to resync the two and get you back on track.

In the meantime can you confirm what type of device you are playing from and your user id in case they need it to assist further.
Here is how to find it!

https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

_Elsa_ · March 2019

Thanks @Foley1362 for tagging me. This used to work so let's see if it still does. @Charlotte_145 I am going to assume that you are playing on a mobile device. What you have to do is to take those 2000 hours and divide it by 24 (hours in a day). Let's do the math now - 83.33333333. So let's assume 84 days. Now go into your clock settings and move your date ahead 84 days. Go back into the game to see if that made a change. You might want to clear the history and then check it out. Then go back into the clock and bring it back to the current settings. That used to work but I never saw a 2000 hour thing before.

You can always do some troubleshooting too to see if that works. Below are some links to help you troubleshoot.

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update

IOS

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

Please let us know if you got it working again.