The Community in more languages
Now the forum welcomes more languages.
You'll see a green translate button in comments and discussions to turn them into English
🔥 Hot Right Now in Candy Crush Jelly Saga 🌶
🏆 Claim your level milestone badges:
1000 // 2000 // 3000 // 4000 // 5000 // 6000 // 7000 // 8000
🏆 Claim your level milestone badges:
1000 // 2000 // 3000 // 4000 // 5000 // 6000 // 7000 // 8000
Lost Game
Ive been playing for years. Not sure if I was ever registered or how I was connected to the game Jelly Crush. I believe it was through Facebook for which I have two accounts. I went to connect with friends and it took me my second Facebook account and put me at level one in the game!! How do I get back to where I was under my main Facebook and at the level I was at in the game which was somewhere at level 80 or 90 something? Thank you for help!!
Answers
-
Hi @kathand, welcome to our community. Sadly, we cannot directly restore progress in the community due to data protection issues. Please follow the steps on here to help you get your progress back. https://community.king.com/en/blog/discussion/247838/have-you-lost-your-levels-a-guide-on-how-to-keep-your-game-saved#latest
If the troubleshooting doesn’t work, then I am going to ask you to please complete a contact form and they can manually add it back for you. But first you need to get your user ID # : https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest
Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact
They can manually go into your account and get your progress back. You will get an email with a ticket number. Please make sure to use this topic and subtopic when completing the contact form.
