Missing boosters

Mario-2

After hard reset of my phone, I lost all of boosters I have. Reinstalled Candy jelly, logged to FB, lvl 1735, all ok except my boosters are all gone. Whats going on???

_Elsa_

Hi @Mario-2, welcome to our community! 

Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost. For this reason, we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars.  You can read more about this here:  https://community.king.com/en/candy-crush-saga/discussion/177871/safeguarding-your-collected-boosters

You can also read about Safeguarding your collected boosters here:

https://community.king.com/en/candy-crush-saga/discussion/252961/safeguarding-your-collected-boosters/p1?new=1

Even though these links are coming from Candy Crush Saga they apply to all games. 

I would also like to take a moment to offer you a message for all newbies to learn more about our community which you can find here: 

https://community.king.com/en/candy-crush-jelly-saga/discussion/258890/newbies-this-message-is-for-you#latest