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Candy Crush Jelly doesn't advance to next level after finishing level 2638

Henry_Hm_Chan

After finishing Level 2638 in Candy Crush Jelly, the game doesn't advance to next level (2639). I am playing in Facebook. Clearing cache, use another browser, same problem. Pls help.

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Henry_Hm_Chan

Level unlocked thks...

QueenB

Good news @Henry_Hm_Chan!

The studio found the issue 🙌🙌🙌🙌 the levels after 2638 are not technically open so they are fixing this now on Android device and soon on Apple and on Facebook as they need to wait for them to approve the changes.

That is why nobody else has reported this issue as there are not that many players who has reached this level yet.

I've compensated your game as you had to delete it so you can get back on track with the game.

I'm so so so very sorry you had to go trough this but if it wasn't for you, we wouldn't be able to fix this 🤗💪

All comments

QueenB

Welcome to our Community @stinkystink4😃

If you're playing on mobile device, can you make sure you have the latest game app version installed as this should have been fixed by now.

stinkystink4

Level 2685 will not allow me to move on after I have already completed the level

donnakessler

Does anyone @ King check the newly released levels to make sure that they can be passed?

ScottieCat

Update on 9th July has fixed the problem!

ScottieCat

Hi, having the same problem, finished 2638 twice with 3 stars on Kindle Android but game won't move on to next level.

goodgirl816

All cleared up now. Thanks.

goodgirl816

I'm having the same issue. Have played 2638 three times with 3 stars and 2639 won't unlock. I play on Facebook.

mel588

mine is still dark on 2639

Henry_Hm_Chan

@mel588: Strange. I played on Android first when level 2639 unlocks. Then play on Facebook. Level 2639 ok...

mel588

Not unlocked on facebook...

Henry_Hm_Chan

Levels unlocked. Thks

Henry_Hm_Chan

Level unlocked thks...

greghan

Same problem... I’ll check back daily to see if it is fixed. Thanks!

Henry_Hm_Chan

Even Android still has the problem at this moment. Not getting fixed yet...

Anijoelle

Same issue going on right now.

QueenB

There was an issue with the latest update so it did not unlock the levels after 2638! Not to worry as this is getting fixed on Android however, Apple and Facebook will follow shortly as we need to wait for them to approve the changes made.

Keep an eye on the game so you know when you can play and apologies for the inconvenience caused!

kuwa

I have the same problem

DrKyla_Marie

I am having the same issue. I deleted the game and tried to reset. I lost all of the boosters that I’ve saved. I had at least 20 of each and now I have none.

mel588

Honestly tomorrow I have the color bomb fish combo... If I cannot play I'm done!

Vivigrace

I have the same problem. Grrrrr.