Candy Crush Jelly doesn't advance to next level after finishing level 2638

Henry_Hm_Chan

I have checked back up to Level 2386, none missing any stars...

QueenB

OK, thanks!

They've asked if you can try to connect to another network as we can see that your profile picture is not showing which indicates the game is not connected.

They also asked for a screenshot from Facebook but make sure you get the entire page so they can see the URL address.

Thanks

QueenB

Good news @Henry_Hm_Chan!

The studio found the issue 🙌🙌🙌🙌 the levels after 2638 are not technically open so they are fixing this now on Android device and soon on Apple and on Facebook as they need to wait for them to approve the changes.

That is why nobody else has reported this issue  as there are not that many players who has reached this level yet.

I've compensated your game as you had to delete it so you can get back on track with the game.

I'm so so so very sorry you had to go trough this but if it wasn't for you, we wouldn't be able to fix this 🤗💪

mel588

I'm having the same problem!

thebigfish711

I am having the same issue. 2 star 2638 and 2639 is still dark. 

Vivigrace

I have the same problem. Grrrrr. 

mel588

Honestly tomorrow I have the color bomb fish combo... If I cannot play I'm done!

DrKyla_Marie

I am having the same issue. I deleted the game and tried to reset. I lost all of the boosters that I’ve saved. I had at least 20 of each and now I have none.

kuwa

I have the same problem

QueenB

There was an issue with the latest update so it did not unlock the levels after 2638! Not to worry as this is getting fixed on Android however, Apple and Facebook will follow shortly as we need to wait for them to approve the changes made.

Keep an eye on the game so you know when you can play and apologies for the inconvenience caused!