Level 981

csmilee

The problem is happening again.  This time on level 986.

firebombmarkus

@csmilee I am so sorry it is happening again. Have you tried the troubleshooting steps?

csmilee

The Google Chrome browser is up to date, and it scored 535 out of 555 points on the HTML5 test.

firebombmarkus

Hi again @csmilee I am sorry for the delay in answering. Do you still have this issue?

csmilee

Yes, I still have that issue.

firebombmarkus

@csmilee I will tag my friend @Elsa and hopefully she will have some advice for you 😊

_Elsa_

Thanks for tagging me @firebombmarkus.  Wow I never saw that before.  @csmilee can you please open the game on another browser?  I only play on Firefox and every so often I see issues when playing on Chrome.  You can also try Opera. Are you clearing your history daily?

csmilee

I tried using Firefox and Opera, but I get the same result.  Also, I do clean the history every day.

_Elsa_

I wonder if it’s a Facebook thing.  Please go into your Facebook settings and click on ge Apos.  Then look for he game.  First you in the Expired to see if it’s there.  If it is then click on edit and then on Save.  If it’s in the current then edit and save.  If it’s still happening go back into the Apos and click on the game app and remove it.  Then go install it again to see if that corrects it.

csmilee

I tried all that, and I tried playing it on Facebook Gameroom.  However, they did not help.