Level 981

csmilee

I have been playing Candy Crush Jelly Saga for several years. However, this problem happened when I play level 981:



Is there any way this can be fixed?

firebombmarkus

Hi @csmilee and welcome to our adorable Community 😊 This is odd indeed. Is it happening only on this level? Which device are you using to play this game? I can see from your screenshot that you are playing on Facebook but I don't use it so I am not sure if this is Gameroom or not. Please answer my questions and then we will try some troubleshooting steps to see if they can help you.

csmilee

It is on Facebook and not in Gameroom.  I play it with Google Chrome.

firebombmarkus

@csmilee Thank you. I will ask you to try these troubleshooting steps and let me know if it helps.

https://community.king.com/en/superstar-corner/discussion/267727/technical-issues-pc-windows-10-crashing-freezing-loading-errors#latest

csmilee

I am unable to access these tips because it says I do not have permission to look at them.  Also, I play this game on Windows 8.1.

firebombmarkus

@csmilee Try these steps. They should work 😊

csmilee

I cannot access the steps because it says I have a permission problem.

firebombmarkus

@csmilee That's odd. I will check it out and let you know as soon as I find out. 

firebombmarkus

@csmilee This one should work

https://community.king.com/en/blog/discussion/247354/is-your-game-crashing-on-pc-facebook#latest

csmilee

The game is working perfectly again.  Level 981 looked normal again, and I just beat it.

firebombmarkus

Excellent! @csmilee Thank you for letting me know 😊 Keep crushing 🍭