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💰Win shiny Gold Bars HERE
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Welcome to our Friendly Candy Community. When you say you have already contacted King, do you mean you already used a customer support form to inform them of the problem?
Since it is the holidays, it may take a few extra days to get your refund. I would recommend waiting until the end of the week to see if they have been replaced. I apologize for any inconveniences this may cause.
If the issue is not resolved within the next several business days, please respond here and I will have a superstar help you further.
Thank you! 🙂
love.
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0 · Helpful Woah! Sweet Love HahaThank you so much for your reply, I contacted them weeks ago about this via messaging and from a desktop and I have received no reply, I am worried I have been ghosted as I do not ever receive an auto notification and I have flagged this before.
i would just like to receive the gold bars back and that I have not been put on some sort of black lost 😒
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0 · Helpful Woah! Sweet Love HahaLet me check into this a little further for you after the holiday. Do you know whom you spoke with on messenger?
love.
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0 · Helpful Woah! Sweet Love Hahaqueenb looked into it but told me everything was fine, and literally begged to say that everything isn’t alright and never heard again.
the thing is I love my games and this is really distressing for me as over the years I have spent a lot of money on a multitude of king games.
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0 · Helpful Woah! Sweet Love HahaOkay I will double-check with @QueenB to see where things are at next week. Just to make sure, has this happened again since the time you spoke with her about it? Or was that the only time?
This was your Friends game, is that also correct?
I understand that things like this can be distressing. I'm sorry. We will do our best to help. I only ask for your patience as it will likely be next week before things can be looked at again due to the holiday.
Best wishes to you. 🙂
love.
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0 · Helpful Woah! Sweet Love Hahano not since.
jelly crush came back to me - I play on a yahoo email - and we sorted things.
candy crush and friend I play on outlook, and soda on icloud, as jelly and soda I started the games again, I never receive any notifications on any of the 3 games I play daily and just want to know why, and want to have a good relationship with customer support like I used to.
thank you so much for reaching out and offering to help 👊
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0 · Helpful Woah! Sweet Love HahaOf course, you are more than welcome. I am happy to help you however I can. 🙂👊
love.
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0 · Helpful Woah! Sweet Love HahaMerry Christmas!
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0 · Helpful Woah! Sweet Love HahaHappy New Year to you
do you have any update for me please?
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0 · Helpful Woah! Sweet Love HahaHappy New Year to you too!
Unfortunately I do not yet have an update. The offices there have not quite fully reopened. My understanding is that this will happen tomorrow or Friday.
I promise that I have not forgotten. It is taking much longer than normal due to the holidays. I will send you more information as soon as I have it.
Thank you for your continued patience. I apologize too for any inconveniences. I hope you enjoy the rest of your holiday!
Best wishes! ♥️
love.
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0 · Helpful Woah! Sweet Love Hahathank you so much for updating me, I look forward to hearing something within the next couple of days.
i really appreciate you taking the time to help me.
have an amazing 2020!
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0 · Helpful Woah! Sweet Love Haha@suzekit, could you please reply back to the message with ticket#8982999 which Support handled last and inform that you still need further assistance?
Thanks
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1 · Helpful Woah! 1Sweet Love Hahaqueenb and wafercookieslippers are helping me with this.
i purchased 5 extra moves with 10 gold bars and my game froze I had to force close my game and lost the 10 gold bars and never received the 5 extra moves.
ive tried numerous times to contact you regarding this and to ask that you credit my game with the missing 10 gold bars.
thank you.
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0 · Helpful Woah! Sweet Love Hahai have just sent the below to Support
hi
queenb and wafercookieslippers are helping me with this.
i purchased 5 extra moves with 10 gold bars and my game froze I had to force close my game and lost the 10 gold bars and never received the 5 extra moves.
ive tried numerous times to contact you regarding this and to ask that you credit my game with the missing 10 gold bars.
thank you.
- Report
1 · Helpful Woah! 1Sweet Love Hahalove.
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0 · Helpful Woah! Sweet Love Haha