Game froze - purchased 5 extra moves, gold bars taken but no extra moves

suzekit

King,

i Am still awaiting a response regarding my game freezing when I purchased 5 extra moves, my game froze and on reopening the 10 gold bars were taken, but no extra moves received.

please can you replace the 10 gold bars?

thank you

wafercookieflippers

Hi @suzekit!

Welcome to our Friendly Candy Community. When you say you have already contacted King, do you mean you already used a customer support form to inform them of the problem? 

Since it is the holidays, it may take a few extra days to get your refund. I would recommend waiting until the end of the week to see if they have been replaced. I apologize for any inconveniences this may cause. 

If the issue is not resolved within the next several business days, please respond here and I will have a superstar help you further.

Thank you! 🙂

suzekit

Hi

Thank you so much for your reply, I contacted them weeks ago about this via messaging and from a desktop and I have received no reply, I am worried I have been ghosted as I do not ever receive an auto notification and I have flagged this before.

i would just like to receive the gold bars back and that I have not been put on some sort of black lost 😒

wafercookieflippers

@suzekit

Let me check into this a little further for you after the holiday. Do you know whom you spoke with on messenger?

suzekit

That would be amazing, thank you so much.

queenb looked into it but told me everything was fine, and literally begged to say that everything isn’t alright and never heard again.

the thing is I love my games and this is really distressing for me as over the years I have spent a lot of money on a multitude of king games.

wafercookieflippers

@suzekit

Okay I will double-check with @QueenB to see where things are at next week. Just to make sure, has this happened again since the time you spoke with her about it? Or was that the only time? 

This was your Friends game, is that also correct?

I understand that things like this can be distressing. I'm sorry. We will do our best to help. I only ask for your patience as it will likely be next week before things can be looked at again due to the holiday.

Best wishes to you. 🙂

suzekit

Hi

no not since.

jelly crush came back to me - I play on a yahoo email - and we sorted things.

candy crush and friend I play on outlook, and soda on icloud, as jelly and soda I started the games again, I never receive any notifications on any of the 3 games I play daily and just want to know why, and want to have a good relationship with customer support like I used to.

thank you so much for reaching out and offering to help 👊

wafercookieflippers

@suzekit

Of course, you are more than welcome. I am happy to help you however I can. 🙂👊

suzekit

Thank you very much.
Merry Christmas!

suzekit

Hi
Happy New Year to you
do you have any update for me please?

wafercookieflippers

Hi @suzekit! 

Happy New Year to you too! 

Unfortunately I do not yet have an update. The offices there have not quite fully reopened. My understanding is that this will happen tomorrow or Friday. 

I promise that I have not forgotten. It is taking much longer than normal due to the holidays. I will send you more information as soon as I have it. 

Thank you for your continued patience. I apologize too for any inconveniences. I hope you enjoy the rest of your holiday! 

Best wishes! ♥️