Game froze - purchased 5 extra moves, gold bars taken but no extra moves

suzekit

Hi,

thank you so much for updating me, I look forward to hearing something within the next couple of days.

i really appreciate you taking the time to help me.

have an amazing 2020! 

QueenB

Thanks for tagging me @wafercookieflippers😊

@suzekit, could you please reply back to the message with ticket#8982999 which Support handled last and inform that you still need further assistance? 

Thanks  

suzekit

hi

queenb and wafercookieslippers are helping me with this.

i purchased 5 extra moves with 10 gold bars and my game froze I had to force close my game and lost the 10 gold bars and never received the 5 extra moves.

ive tried numerous times to contact you regarding this and to ask that you credit my game with the missing 10 gold bars.

thank you.

suzekit

Thank you both.

i have just sent the below to Support

hi

queenb and wafercookieslippers are helping me with this.

i purchased 5 extra moves with 10 gold bars and my game froze I had to force close my game and lost the 10 gold bars and never received the 5 extra moves.

ive tried numerous times to contact you regarding this and to ask that you credit my game with the missing 10 gold bars.

thank you.

wafercookieflippers

@suzekit I am hopeful that support will be able to help. Fingers crossed.🤞🤞 

Thank you very much for your wonderful help @QueenB! 😊

suzekit

Thank you - I will let you know 👍🏼

suzekit

Hi

I hope you are well?

just to update you, I’ve heard nothing at all from Support 😢