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Any issues? Let us know here!!

Lola_PopLola_Pop Posts: 3,833 Community Manager
edited May 18 in Royal Championship

If during your time playing the Royal Championship you run into any issues, please let us know within this thread!


We always try to give you the best possible experience but sometimes the Jelly Queen comes and creates some unexpected havoc. That's why we need you to let us know if something happened while playing so that we can work on it and get the Jelly Queen back to where she belongs!



And if you have any questions about the Royal Championship event, check here

Candy Crush Soda - Celebrate Level 5000 with us: 
💜Win Gold Bars in our 5 Competitions HERE 💜
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Comments

  • Lola_PopLola_Pop Posts: 3,833 Community Manager
    edited January 16
    If during your time playing the Royal Championship you run into any issues, please let us know within this thread!

    We always try to give you the best possible experience but sometimes the Jelly Queen comes and creates some unexpected havoc. That's why we need you to let us know if something happened while playing so that we can work on it and get the Jelly Queen back to where she belongs!



    And if you have any questions about the Royal Championship event, check here
    Candy Crush Soda - Celebrate Level 5000 with us: 
    💜Win Gold Bars in our 5 Competitions HERE 💜
    💚Claim the exclusive Community 5000 Level badge  HERE!  💚
  • steveaw1028steveaw1028 Posts: 6 Level 2
    How about some free gold bars more often. I don't spend money on theses games.
  • QueenBQueenB Posts: 5,144 Community Manager
    In relation to the Royal Championship feature you mean? We're still testing the feature to make sure there are no issues first 😉

    Did you get a chance to test it and was there any issues? 
    🎤Farm Heroes Saga - The studio is hunting for feedback! Share yours here 🎤

    🔥 Hot right Now in Farm 🌶

    ⭐ Win Gold Bars here ⭐


    Don't forget to wash your hands 😉

  • QueenBQueenB Posts: 5,144 Community Manager
    Hi @borannrann669796👋👋
    🎤Farm Heroes Saga - The studio is hunting for feedback! Share yours here 🎤

    🔥 Hot right Now in Farm 🌶

    ⭐ Win Gold Bars here ⭐


    Don't forget to wash your hands 😉

  • Jhedges321Jhedges321 Posts: 7 Level 2
    I absolutely LOVE the new Royal Championship feature! That being said, I do have a couple of suggestions and one thing that was a real drag and caused a waste of time and gold bars to retain my progress.  First, in the first phase the prizes were so much better. The ticket almost every prize was awesome as once you start playing you want to be able to continue...which is the reason I used the 15 gold bars option to refill my tickets. However, even though I am 100% positive I had a strong internet connection I was "disconnected" a couple times and I was able to pay gold bars to retain my progress the first time, but as I wss on level 34 the last it would have cost 50 bars and as the game is not giving gold bars as prizes sporadically this round I just lost my progress. That was a real bummer and I'm just not willing to go purchase my 50 gold bar piggy bank to continue like I usually would because I'm just afraid of wasting money and it kicking me off again after the progress is made
  • NamTruong2001NamTruong2001 Posts: 277 Level 3
    I don't have Royal Championship in my game despite being updated
    :(
  • Cory_D._WeissCory_D._Weiss Posts: 2 New Bee
    My game says no internet connection on 2 different devices and one of them has data on at&t network full bars. What is going on???
  • XarlyXarly Posts: 2,382 Community Manager
    Hi everyone!

    Thank you for your comments and insights! Will answer each of you now to clarify some points:

    I absolutely LOVE the new Royal Championship feature! That being said, I do have a couple of suggestions and one thing that was a real drag and caused a waste of time and gold bars to retain my progress.  First, in the first phase the prizes were so much better. The ticket almost every prize was awesome as once you start playing you want to be able to continue...which is the reason I used the 15 gold bars option to refill my tickets. However, even though I am 100% positive I had a strong internet connection I was "disconnected" a couple times and I was able to pay gold bars to retain my progress the first time, but as I wss on level 34 the last it would have cost 50 bars and as the game is not giving gold bars as prizes sporadically this round I just lost my progress. That was a real bummer and I'm just not willing to go purchase my 50 gold bar piggy bank to continue like I usually would because I'm just afraid of wasting money and it kicking me off again after the progress is made
    @Jhedges321, welcome to the Community and the Royal Championship area! Your first comment is already very insightful, so I'm looking forward to your thoughts on the event as we keep working on it. Regarding the connection issue, we are looking into this. We have detected some connection issues and the team is working hard to get them fixed for the next iteration of the Royal Championship. As a compensation, we will refund those 15 gold bars that you spent due to that connection issue (check your private message inbox for a message from me regarding this). We don't want bummers, we want you to have fun and to let us know how much you like it!

    I don't have Royal Championship in my game despite being updated
    :(
    @NamTruong2001, the Royal Championship is not yet available for everyone. If you don't have it but want to have it then you need to provide is your player ID in the thread here. Maybe at some point you are one of the lucky ones and can enjoy future events of the Royal Championship!

    My game says no internet connection on 2 different devices and one of them has data on at&t network full bars. What is going on???
    Hi @Cory_D._Weiss ,

    Thanks a lot for your feedback and apologies for the issues. As mentioned above, a fix is on the way for this with hopes that it improves the situation moving forward. We will keep you informed with any changes and we truly appreciate your report!

    Cheers,
    Xarly



  • RegalRenzRegalRenz Posts: 8,137 Game Expert
    I lost my streak twice because it said I lost my connection but my internet signal is full and my other games work fine. That's probably something to look into. 


    There is no failure except in no longer trying. Whatever the obstacle, you can crush it!
    Do you enjoy Candy Crush Jelly Saga's Royal Championship? Check out our fun and interactive discussion thread Here.

  • KcbtylerKcbtyler Posts: 42 Level 2
    This game is rigged. The last 2 times I played I at least won a couple games but this on I'm playing now I have not won in 7 games. I'm very frustrated 
  • kinpit5kinpit5 Posts: 1 New Bee
    Hi
    ive been playing Royal Challenge but now it just crashes. What’s up?

  • donnakesslerdonnakessler Posts: 165 Game Expert
    I really enjoy playing Royal Challenge. It really bothers me that when you win and your opponent leaves (sore losers), you lose the 2 points for actually winning. I hate losing but never leave. 
  • KcbtylerKcbtyler Posts: 42 Level 2
    What do the new logos by your picture mean?
  • rar61rar61 Posts: 2 New Bee
    Says no connection on one of the prize areas and I am connected.
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