50 Gold Bars

lynlaa

I have been sent emails relating to the free gold bars but they do not show on my account. I have read other posts regarding this issue and I have a screenshot of my ID and also the emails I have been sent from King. Please advise the following steps that need to be taken. Thank you!

Spinnifix

Hello and welcome to our community

In the Help Center please go to Buy Gold Bars 6 and follow these steps. Otherwise send an email to support! Please keep this sent email and if you don't get an answer then send it again after 3 days.

To get help directly from the game: Go to the settings gearwheel in the game, then tap on the question mark. You'll be directed to the help center. There you look for your problem and follow the steps. If you cannot find the issue or the provided steps don't solve it, then scroll to the bottom of the same help center page and tap on 'Contact us': There you come to the contact form. Please fill in in your language. Please note that everything is spelled correctly (that is important): and send it. You will then receive an automatic email. Please answer to it and describe your request. Submit. And have some patience for the answer. If you don't get an answer after 3 days, please try again.

https://soporto.king.com/contact

Otherwise please enter your ID number here and it could be done by my dear CM.

Thank you and good luck

@Lola_Pop

Pitty_Kitty

@lynlaa Hi! welcome to our community :)

a similar situation was looked into and resolved by community manager @Lola_Pop and the studio. I'd suggest to post your game ID here and wait for her response 🤔

RegalRenz

Hello @lynlaa and welcome to the community! If your issue is still unresolved please post your game ID as our dear @Pitty_Kitty suggested to have some checks made on your account.

Lola_Pop

Hi @lynlaa and welcome to the Jelly Community!

Yes, please, send us your player ID and the screenshot of the message you received, please, so we can investigate further. 😊