The Community in more languages
Now the forum welcomes more languages.
You'll see a green translate button in comments and discussions to turn them into English
🔥 Hot Right Now in Candy Crush Jelly Saga 🌶
🏆 Claim your level milestone badges:
1000 // 2000 // 3000 // 4000 // 5000 // 6000 // 7000 // 8000
🏆 Claim your level milestone badges:
1000 // 2000 // 3000 // 4000 // 5000 // 6000 // 7000 // 8000
⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
Error when playing game
I tried emailing support through the game but was sent here. I wanted to tell about an error that occurs after failing a level. Every time it displays the scores of previous players there is a settings button at the top right, but there is no way to click said button.
2
Answers
-
@epehrsson Hi! welcome to our community :)
you happen to have posted this in candy crush jelly saga's support section and not cc soda's but don't worry, I believe this discussion will be moved in the right place. 😅
So if I understand this correctly:
- you fail a level
- you get the weekly contest recap message (numbers of levels other players have cleared in a week)
- then you should get the message saying failed level but you don't get it because you're always stuck with weekly contest message you're showing. Is it right? the purple X button at the top right in your screenshot doesn't work, does it?
Then this looks like a glitch.
First the most important thing: are you saving your progress with a king/fb account? If yes, please try this:
- check app updates
- if you play on mobile: clear cache. Go in your mobile general settings > app management > find CC soda > memory storage > clear cache BUT be careful not to delete DATA, those are for your boosters and can be permanently deleted.
- then open cc soda app, log out and close it
- restart device
- open app and log in
- clear a level to make sure your app is connected to the server and see if your problem still persists
Let us know if this helps :)
2 -
In regards to the first part of your message, that isn’t what I was talking about. I was talking about the “Settings” button you see at the top right. It isn’t an actual “button.” You can’t click the button at all. It’s just ‘there’.
1 -
Hi and a very warm welcome to you @Teezee123@epehrsson
Só sorry about it
will help you tag some of the experts to give you their kind assistant
@Spinnifix @kiara_wael @Sharon_Loose @Freddy_Falkner
i hope the experts responds is positive for you.
Best of luck and enjoy crushing 🍭🥂
0 -
@epehrsson thank you for clarifying. Sorry I misunderstood, I thought a problem occurred during the closing of the game.
I also have that settings icon and it doesn't direct anywhere. So I don't think your app has an error per se but most likely it's a graphic glitch that doesn't do any harm. Let's wait for an expert's opinion in this though, I had already noticed it when playing but never wondered about it to be honest. I don't know the purpose 😅
Have a nice day :)
1 -
Hi @epehrsson!
It looks like a graphic glitch, yes. Please try out the steps our dear @Pitty_Kitty provided, they may solve the issue. ☺️
Let us know how it goes!
2 -
This content has been removed.
-
I know it’s just an “error” in the game. I had emailed them concerning the error and was told to post about it on the discussion boards 🤷♂️ I figured a developer might wander through from time to time. I guess not?
1 -
Hi there. In that case, I hope @Lola_Pop will be able to pass on your enquiry as to why the setting button is there but you can't use it.
I hope you've been able to play and passed as many levels as possible to be on the top three position. Good luck with your game and happy weekend 🌞🌞
1
