Error when playing game

epehrsson

I tried emailing support through the game but was sent here. I wanted to tell about an error that occurs after failing a level. Every time it displays the scores of previous players there is a settings button at the top right, but there is no way to click said button.

Pitty_Kitty

@epehrsson Hi! welcome to our community :)

you happen to have posted this in candy crush jelly saga's support section and not cc soda's but don't worry, I believe this discussion will be moved in the right place. 😅

So if I understand this correctly:

• you fail a level
• you get the weekly contest recap message (numbers of levels other players have cleared in a week)
• then you should get the message saying failed level but you don't get it because you're always stuck with weekly contest message you're showing. Is it right? the purple X button at the top right in your screenshot doesn't work, does it?

Then this looks like a glitch.

First the most important thing: are you saving your progress with a king/fb account? If yes, please try this:

• check app updates
• if you play on mobile: clear cache. Go in your mobile general settings > app management > find CC soda > memory storage > clear cache BUT be careful not to delete DATA, those are for your boosters and can be permanently deleted.
• then open cc soda app, log out and close it
• restart device
• open app and log in
• clear a level to make sure your app is connected to the server and see if your problem still persists

Let us know if this helps :)

epehrsson

In regards to the first part of your message, that isn’t what I was talking about. I was talking about the “Settings” button you see at the top right. It isn’t an actual “button.” You can’t click the button at all. It’s just ‘there’.

Loveth_NP

https://community.king.com/en/candy-crush-jelly-saga/discussion/307275/error-when-playing-game

Hi and a very warm welcome to you @Teezee123@epehrsson

Só sorry about it

will help you tag some of the experts to give you their kind assistant 

@Spinnifix @kiara_wael @Sharon_Loose @Freddy_Falkner

i hope the experts responds is positive for you.

Best of luck and enjoy crushing 🍭🥂

Pitty_Kitty

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/951972#Comment_951972

@epehrsson thank you for clarifying. Sorry I misunderstood, I thought a problem occurred during the closing of the game.

I also have that settings icon and it doesn't direct anywhere. So I don't think your app has an error per se but most likely it's a graphic glitch that doesn't do any harm. Let's wait for an expert's opinion in this though, I had already noticed it when playing but never wondered about it to be honest. I don't know the purpose 😅

Have a nice day :)

Lola_Pop

Hi @epehrsson!

It looks like a graphic glitch, yes. Please try out the steps our dear @Pitty_Kitty provided, they may solve the issue. ☺️

Let us know how it goes!

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epehrsson

I know it’s just an “error” in the game. I had emailed them concerning the error and was told to post about it on the discussion boards 🤷‍♂️ I figured a developer might wander through from time to time. I guess not?

wykoon

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/954918#Comment_954918

Hi there. In that case, I hope @Lola_Pop will be able to pass on your enquiry as to why the setting button is there but you can't use it.

I hope you've been able to play and passed as many levels as possible to be on the top three position. Good luck with your game and happy weekend 🌞🌞