Error when playing game

@epehrsson Hi! welcome to our community :)

you happen to have posted this in candy crush jelly saga's support section and not cc soda's but don't worry, I believe this discussion will be moved in the right place. 😅

So if I understand this correctly:

• you fail a level
• you get the weekly contest recap message (numbers of levels other players have cleared in a week)
• then you should get the message saying failed level but you don't get it because you're always stuck with weekly contest message you're showing. Is it right? the purple X button at the top right in your screenshot doesn't work, does it?

Then this looks like a glitch.

First the most important thing: are you saving your progress with a king/fb account? If yes, please try this:

• check app updates
• if you play on mobile: clear cache. Go in your mobile general settings > app management > find CC soda > memory storage > clear cache BUT be careful not to delete DATA, those are for your boosters and can be permanently deleted.
• then open cc soda app, log out and close it
• restart device
• open app and log in
• clear a level to make sure your app is connected to the server and see if your problem still persists

Let us know if this helps :)