I got a new phone and lost my level progress! Synced with Facebook but it still won’t pull it up.

genaheath

I got a new phone and lost my level progress! Synced with Facebook but it still won’t pull it up. Please help!

Diamond_Lim

https://community.king.com/en/candy-crush-jelly-saga/discussion/314024/i-got-a-new-phone-and-lost-my-level-progress-synced-with-facebook-but-it-still-won-t-pull-it-up

Welcome to Sweet King Community! 👑

Don't worry! You can follow these steps here that I hope this helps :

https://community.king.com/en/blog/discussion/247838/have-you-lost-your-levels-a-guide-on-how-to-keep-your-game-saved

If it's still not worked, you can click on "Contact Us" on bottom of the page then select "Problems with my Game" and then "Game didn't save" and finally you ask a problem and send Game ID (but use Game ID with phone as well and How to find your Game ID) that I hope they will help you but it taken longer.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭

Freddy_

@genaheath Hi and welcome. Please try playing a level on your device to see if this forces your game to sync to the server correctly as sometimes it needs this. If this does not work please see post below for help to get your levels restored

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Thank you

aijaziqbal

https://community.king.com/en/candy-crush-jelly-saga/discussion/314024/i-got-a-new-phone-and-lost-my-level-progress-synced-with-facebook-but-it-still-won-t-pull-it-up

Hi and welcome to the community.

Sometimes when you re login it takes a little extra time to sunc the process so as mentioned by freddy try to play and clear one level and i hope your progress will be restored.

Please check this additional link also to transfer your progress on new device.

https://community.king.com/en/blog/kb/articles/393-can-i-move-my-game-progress-onto-a-new-device

Thanks.