Account problem

caiou

Hey! I cannot connect my king email account into the game Jelly saga and cannot receive the gift from the game !

Freddy_

@caiou Hi and welcome, The error message you are receiving is a known problem, Unfortunately at present the only fix for this is to uninstall and reinstall you game, but you will lose any stored boosters or lives if this is a mobile device. please see post below for further information

https://community.king.com/en/candy-crush-saga/discussion/280545/there-was-a-connection-error-try-again-in-a-bit

Thank you

Diamond_Lim

https://community.king.com/en/candy-crush-jelly-saga/discussion/314844/account-problem

Welcome to Sweet King Community! 👑

How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! 😊) 

You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉

Android

iOS

Kindle

Windows mobile

Computer

⚠️ NOTE ⚠️

If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.

Mostly of players have asked this problem too, you can check this information :

https://community.king.com/en/candy-crush-saga/discussion/280545/there-was-a-connection-error-try-again-in-a-bit

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭

aijaziqbal

https://community.king.com/en/candy-crush-jelly-saga/discussion/314844/account-problem

Hi and welcome to the community.

Very sorry about this issue. Connection error is very complex and unfortunately only solution for this as mentioned by freddy is reinstallation. Please note that you will lose your boosters and lives. Again sorry about it.

Thanks and stay safe.