How i want get my credit, unsucsessful but but my money is gone

rahman1503

Diamond_Lim

https://community.king.com/en/candy-crush-jelly-saga/discussion/318374/how-i-want-get-my-credit-unsucsessful-but-but-my-money-is-gone

Welcome to Sweet King Community! 👑

Don't worry! How about you tried these steps that I hope this helps :

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

If it's still not worked, You can click on "Contact Us" on bottom of the page then select "Problems with purchase" and then "Purchase items are not received" and finally you ask a problem and send Game ID (but use Game ID with phone as well and How to find your Game ID) that I hope they will help you but it taken longer.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭

hechicerilla

https://community.king.com/en/candy-crush-jelly-saga/discussion/318374/how-i-want-get-my-credit-unsucsessful-but-but-my-money-is-gone

Please delete the photo. Community rules do not allow the posting of personal data or photos.

Thank you.

If after following the steps indicated by Diamond Lim your problem has not been solved, please contact technical support directly from your game, as the community does not handle purchases or purchase failures. Thank you and keep enjoying

wykoon

Hi there @rahman1503 and good day to you.

Please check your purchase history on the platform that you use in purchasing your items e.g. Google Play Store, App Store, Facebook etc. This is easy and can be done right from your mobile.

Once you've found the relevant purchase, please send King Support a copy of it by using the "contact us" button at the bottom of this page. They'll help you fix things from there.

Please let us know if your issue has been fixed or if you need help with other issues in the game.

Thank you 😊