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Cant connect

cazxx1
cazxx1 Posts: 1

Level 1

edited November 2020 in Support

Hi cant connect to Facebook please help

Comments

  • Diamond_Lim
    Diamond_Lim Posts: 165,707

    Welcome to Sweet King Community! 👑

    Oh! No! Have you still cannot connect to Facebook on this game? 😢

    Don't worry about this problem! 

    Please select your device that you are playing on any King's Game, then you click on any device and read to follow these troubleshooting steps of this problem that I hope this helps (These discussions solved by Community Team.)

    Android

    iOS

    Kindle 

    Windows Mobile 

    Windows 10 MS App 

    ⚠️ Note ⚠️

    If you follow uninstall and reinstall any King's Game, you save your game's progress and gold bars are transferred but you have lost all of the boosters and your event will be reset or gone. 

    If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

    🍭 Have a nice and safety day! Sugar Crush! 🍭

  • Spinnifix
    Spinnifix Posts: 25,430

    Hello, for the newbies I hereby warmly welcome to this community Would like to welcome. Here is a link that will help you further !!! Explore and discover the community, take part in the competitions and post diligently in the different areas. But please stay with the topic, otherwise there could be difficulties. Please also follow the rules in English to post. Then get on your way and I wish you a lot of fun here. We are always happy to answer any questions. Good luck



     I want to help you and navigate you better through the community. 

    Here & here is a how-to guide to help you find the different areas in the community! Here you can find all games at a glance. Here you get answers to the most common problems and here you can take part in discussions and competitions to win gold bars for your game.


    I wish you a nice day & have fun 😊 I am always available for questions and help.


    Please mark me with this @ sign. If the name is displayed, please click on it, it must be highlighted in bold. and I will be notified.  💖

  • scooter1
    scooter1 Posts: 32

    Level 3

    I'm having the same problem not being able to connect with facebook. I have checked for updates & there was none. Am playing on computer win10. Some of my friends are shown asking for lives but they are moving around to different places in the line up. Normally I have friends asking for lives but none are showing for the last few days since the problem started.

  • Freddy_
    Freddy_ Posts: 68,477

    @cazxx1 Hi and welcome, Are you getting any error messages and if you have can you post a screenshot as it will help to advise you better

    Thank you

  • scooter1
    scooter1 Posts: 32

    Level 3

    . When I open the game it tells me to save progress. If I click it the log in to facebook comes on but when I log in it says there was a connection error. I am still able to play without logging in but my profile picture is missing, friends asking for lives is missing, but friends are listed to send lives to but they are flashing & moving to different spots. No problem so far with other king games.

  • Freddy_
    Freddy_ Posts: 68,477

    @scooter1 There is currently an issue since a facebook platform update that is causing various problems with King games. one is the avatar not showing correctly and the other is the ability to send and receive lives. These issues are being worked on and hopefully they will be resolved soon, but at present we have no time frame on a fix for these

    Thank you

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